Compatibility Issue with Roon App on Windows 11 (ref#BNQDDN)

[Peter_Arnold1 (Peter Arnold)]

Full form submission

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

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Describe the issue

after update roon doesnt start My device not compatible running windows 11

Describe your network setup

ZTE modem TB link switch

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

I closed your other duplicate thread for the same issue.
Please keep everything in one place.
Thank you for your cooperation

[daniel]

Hi @Peter_Arnold1,
Thanks for writing in to let us know about this issue. What do you see when you try to start Roon?

[Peter_Arnold1 (Peter Arnold)]

An error message .roon 2.0 is not compatible with this device

[Peter_Arnold1 (Peter Arnold)]

Till last update there never was a problem. Im running windows 11 and always updated without problems

[Geoff_Coupe]

Please check that you are not running Roon 2.0 in Windows Compatibility mode. A Windows Update may have triggered this error message rather than a Roon update. See:

Device not compatible Roon 2.0

Roon Core Machine Synology NAS Networking Gear & Setup Details Connected Audio Devices Number of Tracks in Library Description of Issue Latest upgrade on a Windows 11 machine resulted in “device not compatible with Roon 2.0” message. As it had been running with the previous version just moments before, something wrong with the update. Went to C:\Users\Study\AppData\Local\Roon\Application\200001272 and ran it from there and it works fine. Will not run from the app directory. Wi…

[Peter_Arnold1 (Peter Arnold)]

Thank you!!!

[daniel]

@Peter_Arnold1 Did @Geoff_Coupe’s suggestion solve the issue?

[Peter_Arnold1 (Peter Arnold)]

Yes thank you !