Core Machine (Operating system/System info/Roon build number)
Roon Nucleus/ Revision 1.7 (build 537) stable
Broadband provider is Virgin Media (based in the UK), I am using their Hub 3.0 as a modem only, connected by ethernet cable to a Google WiFi Mesh, with one of these devices in NAT mode, whilst there are two other Mesh Devices, both acting as bridges.
Basic configuration of connections:
- Cable to house connected directly to Virgin Media Hub 3.0 (set up in modem mode) (located in lounge)
- Ethernet cable from Virgin Hub to Google Mesh NAT (located in lounge)
- Ethernet cable from Google WiFi Mesh NAT to Music Room Switch (located in music room)
- Ethernet cable from Music Room Switch to Roon Nucleus (located in music room)
- Ethernet cable from Music Room Switch to TotalDac Streamer
- Google WiFi Mesh NAT to the two other Google WiFi Mesh devices (set up as bridges) is by WiFi. These two devices are set up in the Kitchen where my Bluesound audio device is and upstairs in the office where my Naim QB Muso is located. The Naim Muso is located in the lounge where it is connected via WiFi to the Google WiFi Mesh (set up as a NAT)
My audio devices are:
Main Music room is a Totaldac Streamer providing the main source to my Audio Note system. This streamer is connected directly by ethernet to my Virgin Media 3.0 Hub (Modem mode)
Bluesound Pulse (Mk1) connected via wifi to one of the Google Mesh (bridge) devices
Naim Muso (Mk1) connected via wifi to one of the Google Mesh (NAT) devices
Naim QB Muso (Mk1) connected via wifi to one of the Google Mesh (bridge) devices
To control these devices I use the Roon app on either my iPhone or iPad.
Description Of Issue
For the last week/10 days I have been experiencing reoccurring drop outs whilst listening to music via Roon. These random occurrences have no pattern to their frequency or duration. Initially I first noticed these issues when listening to Radio Paradise on the Bluesound Pulse. As I investigated across my system I found that the same issue was occurring. Initially I thought it was a Radio Paradise issue (they had posted that they were upgrading their server capability in Europe to cope with the increased demand), however, with more time on my hands this weekend, I have varied the sources of music from different radio stations and also music held on my own network. The same issues were evident whichever source. Sometimes it would play without issue for a number of minutes, on other occasions the issue frequency can be measured in seconds, with short, almost like buffering issues.
I have reinstalled all the firmware on my audio devices and have also reinstalled the Roon Nucleus and rebooted my network, all with no positive effect. When I play music ‘directly’ via either the Naim or Bluesound apps there are no issues experienced. Because of this I have concluded that:
- The issue is not as the result of any broadband service issue (Virgin Media)
- Nor any Bluesound or Naim audio device firmware.
- This leaves just questions concerning a problem with my Roon network, for which I am hoping you can help.
I hope the above information is helpful.
Thank you in advance
This morning I powering up my Main System in the Music Room, where my Roon Nucleus is directly connected to a TotalDac Streamer. There were no drop outs. Immediately prior to this I had been trying my other audio sources (all connected via Google WiFi Mesh) and was experiencing reoccurring drop-outs.
Since running the Main System however there have been no further drop outs on the Bluesound audio source. I have yet to test the other Naim audio sources. I made no adjustments to either my network or audio devices. Could the solution be as simple as running my ‘directly connected to Roon Nucleus device (TotalDac Streamer)’ has ‘reminded’ my network of its purpose, or is this just a coincidence and the drop-outs will return.
Update 1530hrs on 26 May 2020
I spoke too soon! The issue has returned with a vengeance and running in the Main System does not seem to have any effect. Looks like it was a coincidence.
Grateful for any thoughts as to what may be causing this issue.