Continued dropouts, skipping songs after 10-20 seconds with the message "An audio file is loading slowly...."

[noris]

Hi @Terence_Hayes,

@Terence_Hayes

Is it possible to actually talk to someone on the phone to help?

We do not offer phone support but we would be more than happy to assist you right here on the Community website.

When we resolve issues on Community, it ensures that our entire team has access to the discussion and can weigh in as needed. This means that not only can our support team contribute, but so can our QA team, developers, and senior staff.

We’re going to make sure we get this working for you but would it be possible to clarify your setup a bit on your issue using this thread?

I'm having a problem with Roon -- how do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup. Describe The Issue When you start a thread in the #support category, make sure to include: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain button”,…

Does your System Output zone work as expected?
Does this issue impact TIDAL/Qobuz content as well?

Thanks!