I’m running into exactly the same problem. I’ve confirmed that the machine_id of the remote and the core are the same and is most likely the culprit as others have discovered. I’ve also tried creating a new user on the system but that doesn’t change the machine_id either. Any suggestions here would be great as it seems like this is something that is happening on more than one specific configuration.
Hi @edacquay,
Welcome to the forum! I have split your post into it’s own thread so that I can better assist you.
Can I please ask for the following?
- What is your Core machine specs?
- What is the Remote machine specs?
- Can you upload a log-set from both Core and Remote to Dropbox / Google Drive? You can access your Roon logs from both by using these instructions. If you don’t have Dropbox / Google Drive, just let me know and I can provide an alternate upload method.
Thanks!
Hi @noris,
The machine running the Core right now is a MacBookPro14,3 (15" MacBook Pro) and the Remote is a MacBookPro16,1 (16" MacBook Pro) and they are both running macOS Catalina. I can provide more details if you let me know more specifically what you want.
As for the logs, I don’t use Dropbox or Google Drive so an alternative to upload the logs would be handy. Do you want the RAATServer logs as well as the Roon logs?
Thanks
Hi @edacquay,
I have just sent you the alternate upload link via private message.
Sure, please send me RAATServer logs as well in case those are helpful. Thanks!
Hello @edacquay,
I have spoken to the QA team and we have a few questions, can you please let me know:
- Have you previously used Time Machine backups to restore the Roon database at any point in time?
- Do any of your Macs affected by this issue have a Touchbar?
- Are you using just one network interface on both of the machines or do you have multiple active?
- Can you open Terminal on both Macs and type in
ifconfigand share a screenshot of the output from both (please label which one is the Core and which one is the Remote).
Hi @noris,
Here are the answers to your questions:
- I have never used Time Machine with either system
- Both systems have a Touch Bar
- Both systems usually use the WiFi interface and they sometimes also use a VPN interface
- ifconfig output:
Core:
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
XHC0: flags=0<> mtu 0
XHC20: flags=0<> mtu 0
XHC1: flags=0<> mtu 0
en7: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether ac:de:48:00:11:22
inet6 fe80::aede:48ff:fe00:1122%en7 prefixlen 64 scopeid 0x7
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
pktap0: flags=1<UP> mtu 0
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether 78:4f:43:a3:35:5b
inet6 fe80::1890:c46b:c994:17f%en0 prefixlen 64 secured scopeid 0x9
inet 192.168.1.92 netmask 0xffffff00 broadcast 192.168.1.255
inet6 2603:3024:18a7:2000:c89:91db:e3ad:809f prefixlen 64 autoconf secured
inet6 2603:3024:18a7:2000:90c:32a9:74ec:8664 prefixlen 64 autoconf temporary
inet6 2603:3024:18a7:2000::4339 prefixlen 64 dynamic
inet6 2603:3024:18a7:2000:4128:fae1:1812:3d6 prefixlen 64 autoconf temporary
inet6 2603:3024:18a7:2000:fc9f:5e66:87a4:ebb9 prefixlen 64 autoconf temporary
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:c9:0b:e6:04:01
media: autoselect <full-duplex>
status: inactive
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:c9:0b:e6:04:00
media: autoselect <full-duplex>
status: inactive
en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:c9:0b:e6:04:05
media: autoselect <full-duplex>
status: inactive
en4: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:c9:0b:e6:04:04
media: autoselect <full-duplex>
status: inactive
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
options=400<CHANNEL_IO>
ether 0a:4f:43:a3:35:5b
media: autoselect
status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
options=400<CHANNEL_IO>
ether 2a:fc:1c:d4:86:e7
inet6 fe80::28fc:1cff:fed4:86e7%awdl0 prefixlen 64 scopeid 0xf
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
llw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether 2a:fc:1c:d4:86:e7
inet6 fe80::28fc:1cff:fed4:86e7%llw0 prefixlen 64 scopeid 0x10
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 82:c9:0b:e6:04:01
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x0
member: en1 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 10 priority 0 path cost 0
member: en2 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 11 priority 0 path cost 0
member: en3 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 12 priority 0 path cost 0
member: en4 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 13 priority 0 path cost 0
nd6 options=201<PERFORMNUD,DAD>
media: <unknown type>
status: inactive
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::8c5f:ae4:3c95:c0da%utun0 prefixlen 64 scopeid 0x12
nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
inet6 fe80::2547:5e07:973a:3460%utun1 prefixlen 64 scopeid 0x13
nd6 options=201<PERFORMNUD,DAD>
utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::3396:3c01:b704:6ee4%utun2 prefixlen 64 scopeid 0x15
nd6 options=201<PERFORMNUD,DAD>
utun3: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::8a3a:a218:5242:5c5b%utun3 prefixlen 64 scopeid 0x16
nd6 options=201<PERFORMNUD,DAD>
utun4: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::a650:196a:a696:9f4f%utun4 prefixlen 64 scopeid 0x17
nd6 options=201<PERFORMNUD,DAD>
utun5: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::264d:eb2c:6a84:bd10%utun5 prefixlen 64 scopeid 0x18
nd6 options=201<PERFORMNUD,DAD>
ipsec0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1500
Remote:
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
options=1203<RXCSUM,TXCSUM,TXSTATUS,SW_TIMESTAMP>
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
nd6 options=201<PERFORMNUD,DAD>
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
XHC0: flags=0<> mtu 0
XHC1: flags=0<> mtu 0
VHC128: flags=0<> mtu 0
XHC20: flags=0<> mtu 0
XHC2: flags=0<> mtu 0
pktap0: flags=1<UP> mtu 0
en5: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether ac:de:48:00:11:22
inet6 fe80::aede:48ff:fe00:1122%en5 prefixlen 64 scopeid 0xa
nd6 options=201<PERFORMNUD,DAD>
media: autoselect (100baseTX <full-duplex>)
status: active
en3: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:a1:19:46:a4:05
media: autoselect <full-duplex>
status: inactive
en4: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:a1:19:46:a4:04
media: autoselect <full-duplex>
status: inactive
en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:a1:19:46:a4:01
media: autoselect <full-duplex>
status: inactive
en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500
options=460<TSO4,TSO6,CHANNEL_IO>
ether 82:a1:19:46:a4:00
media: autoselect <full-duplex>
status: inactive
ap1: flags=8802<BROADCAST,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether fa:ff:c2:05:de:e1
media: autoselect
status: inactive
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether f8:ff:c2:05:de:e1
inet6 fe80::14cd:aff9:81da:9db6%en0 prefixlen 64 secured scopeid 0x10
inet 192.168.2.113 netmask 0xffffff00 broadcast 192.168.2.255
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=63<RXCSUM,TXCSUM,TSO4,TSO6>
ether 82:a1:19:46:a4:01
Configuration:
id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0
maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200
root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0
ipfilter disabled flags 0x0
member: en1 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 13 priority 0 path cost 0
member: en2 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 14 priority 0 path cost 0
member: en3 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 11 priority 0 path cost 0
member: en4 flags=3<LEARNING,DISCOVER>
ifmaxaddr 0 port 12 priority 0 path cost 0
nd6 options=201<PERFORMNUD,DAD>
media: <unknown type>
status: inactive
p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304
options=400<CHANNEL_IO>
ether 0a:ff:c2:05:de:e1
media: autoselect
status: inactive
awdl0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1484
options=400<CHANNEL_IO>
ether 72:a0:70:a9:ea:34
inet6 fe80::70a0:70ff:fea9:ea34%awdl0 prefixlen 64 scopeid 0x13
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
llw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
options=400<CHANNEL_IO>
ether 72:a0:70:a9:ea:34
inet6 fe80::70a0:70ff:fea9:ea34%llw0 prefixlen 64 scopeid 0x14
nd6 options=201<PERFORMNUD,DAD>
media: autoselect
status: active
utun0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::54b0:d7ef:3b3e:e2b4%utun0 prefixlen 64 scopeid 0x15
nd6 options=201<PERFORMNUD,DAD>
utun1: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 2000
inet6 fe80::ecc6:6bad:8ed:c839%utun1 prefixlen 64 scopeid 0x16
nd6 options=201<PERFORMNUD,DAD>
utun2: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::dbf0:12e0:c239:a3cb%utun2 prefixlen 64 scopeid 0x18
nd6 options=201<PERFORMNUD,DAD>
utun3: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::602a:57b7:99c0:161c%utun3 prefixlen 64 scopeid 0x1b
nd6 options=201<PERFORMNUD,DAD>
utun4: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::3fcc:eb7b:f122:c2f1%utun4 prefixlen 64 scopeid 0x1c
nd6 options=201<PERFORMNUD,DAD>
utun5: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1380
inet6 fe80::fd3a:d9ca:d210:9ce9%utun5 prefixlen 64 scopeid 0x1d
nd6 options=201<PERFORMNUD,DAD>
ipsec0: flags=8051<UP,POINTOPOINT,RUNNING,MULTICAST> mtu 1500
1 Like
Hi @edacquay,
Thank you for providing the requested information. I will send you via private message a further troubleshooting technique that we can try.
I have the same problem - looking at the logs the core and remote have the same machine ID and the local devices on the roon remote do not show up, just the ones on the core.
Hello @skingers,
I have followed up via private message.
Hello @edacquay,
I wanted to reach out and let you know that we released Roon 1.7 Build 571, which includes some improvements that we believe should help here. Please give the update a try and let us know if it helps!
You can read the full release notes here:
Thanks,
Roon Support
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.