Core not responding because of AVG Antivirus

[AE67]

As the other threats are closed I had to open a new one.

Roon Server 'Not Responding' Error

Refer to Roon server show "Not Responding" - #17 by Stephen_Lee1 Avast Ransomware Shield was preventing the broker-cert.pfx file from initializing.

I have the same problem, in my case it is AVG Antivirus and it started maybe a week ago.
Roon server is only starting with deactivated AVG.
It is really no fun to shut down AVG each time I want to use Roon.

@support Any solution for this problem?

[Wes]

Hi @AE67,

Here is an article that outlines what exceptions might need to be made. Hopefully this helps.

FAQ: Adding Roon as a Firewall Exception

Thanks,
Wes

[AE67]

All the exception are set, but it did not help.
See the linked thread for a more detailed description of what is happening.

[Wes]

Hi @AE67,

Assuming the issue is the same, did you set an exception for broker-cert.pfx as well?

Its file location is C:\users(username)\AppData\Local\Roon\Application\200001133 for me. You will have to show hidden files and folders active to see it. If AVG allows, you can set an exception for that entire Roon folder to be safe too.

Wes

[AE67]

I put Roon and Roon server on the exception list, also all of the roon folders. Nothing did help.
An exception for broker-cert.pfx can not be set, only Apps and whole folders.

[Stacie_Gronau]

I tried adding exceptions as suggestion to no avail. I have since modified my installation of AVG to minimal protection (only include File Shield, Behavior Shield and Web Shield - this worked for me

[Wes]

Hi @AE67,

This is something I found that might be relevant to your situation. Ultimately, if Roon works without AVG, we know there has to be something we can modify to not see Roon as a threat.

Roon blocked by AVG, please help

I was able to solve this with AVG support. Here’s a copy/paste of the solution for others to access in the future: We’re glad to look into this & help you. Sometimes, this might happen if the firewall settings are not modified to allow the app to access internet or share files. In this regard, let us initially disable AVG Firewall temporarily to check if it helps. To do so : Open AVG - Hacker Attacks - Disable Enhanced firewall by clicking on the toggle bar. If it allows you to access the ap…

[AE67]

Hi @Wes, I tried all these things unfortunatly with no success.
It is not the AVG firewall or virus scanner, it is the ransom ware protection that cause the problem.
And it started two weeks ago. Before AVG and Roon coexists without any problem.
In other threats you can see that other users have the same problem with the ransom ware protection in Avest, starting roughly at the same time.

Roon not starting, or taking forever to start on Windows PC

I have extactly the same problem, I have Roon server installed on windows 10 and Avast installed. In the last few days the core was “invisible” for clients. If I disable all Avast protection the core become visible again. After connections I can enable again avast protections and Roon still works. I tried adding exceptions without any luck. I tried to selectively disable single protections since I found that the problem is ransomware protection. Adding Roon server to Ransomware exceptions doesn’…

[Wes]

Hi @AE67,

I’m not sure what you can do then. If the ransomware protection is verifiably causing this issue (not a problem when it’s disabled), then AVG might be able to shed light on a workaround aside from just disabling it. Adding folder exceptions and providing the paths for our files are the only suggestions we have to offer.

Regards,
Wes