Customer frustrated with Roon setup issues (ref#U896PW)

Support
1

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· All the time, no rhyme or reason, maddening.

Describe the issue

I HATE ROON! I want to talk to a human and set this damn thing up right, it is constantly giving me trouble. I have two options for Roon: somebody talk to me or I cancel

Describe your network setup

Spectrum

2

There is no in person or telephone support for Roon.

This forum is the right place to be and Support will respond once your ticket reaches the head of the queue.

Thank you for your patience please.

3

Hi @Paul_Schulten,

Did you see this linked post from Roon (May 4th)?

If the issues you’re currently having are related I can reopen that topic for you, just let me know.

If they are new issues, please describe here so that Roon can investigate.

4

Hey @Paul_Schulten,

As others have mentioned, you’re in the right spot for support. Are you able to describe your issue a bit more?

Is it tied to Arc, like your other post linked here by @Carl? If so, did you ever try out last suggestions?

We’re here to help, just let us know what’s going on. Thank you! :folded_hands: