Difficulty connecting to Roon, spinning icon (ref#H7O1YJ)

[Ronny_Griip]

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What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

I can't connect to Nucleus

Does Nucleus show up in macOS Finder / Windows Explorer?

Yes

I cant connect to Roon, Icon just spinning. Connecting to the IP of the Nucles shows everything running. Tried restart and OS reinstall with no change. I can also access the content of the server thorugh the explorer

[Ronny_Griip]

It shows up here.

But it stalls here.

[Mike_O_Neill]

The server software is build 1382, the latest build is 1388

May make a difference?

[benjamin]

Hi @Ronny_Griip,

Are you still having issues connecting to your Nucleus?

Do you have any active VPNs within your network setup?

[Ronny_Griip]

Hi.

We have updated the Nucleus to build 1388 without any change. Onece or twice it has come to the stage where i can change the license as i run a ROCK as a backup. Then it couldnt find my music even tho i can access it through the explorer. In the options menu it didnt detect the onboard SSD.

I dont have any active VPNs on this network.

Best regards
Ronny.

[benjamin]

Hey @Ronny_Griip,

Please update your Nucleus and remotes to the latest 2.0 (build 1392) production and let me know how things perform. Thanks!

[Ronny_Griip]

Hi,

Update complete.

I managed to log into the server now like one of the other times with the server acting like all the settings are gone:

and there is no way to add the local storage:

After closing the app down i cant login again, spinning icon.

Best regards
Ronny

[benjamin]

Hi @Ronny_Griip,

Thanks for the update. Have you tried refreshing your database and or restoring a recently saved backup?

I am also seeing multiple Roon Server devices tied to your account. Here are the step by steps for refreshing your Nucleus database (make sure you have a backup before anything else!)

• Create a Backup of your current Roon Database (can skip if you have one saved already)
• Stop RoonServer from running in Nucleus’s WebUI
• Navigate to your Nucleus’ Database Location
• Find the folder that says “RoonServer”
• Rename the “RoonServer” folder to “RoonServer_old”
• Restart the RoonServer in the WebUI to generate a new Database
• On the Roon Remotes, press “Use another Roon Server” and connect to the new database

[Ronny_Griip]

Hi,

I have 2 Nucleus and a Rock (backup).

I followed your instructions and at first it looked like it was working. It booted up with a clean database without any problem and directly found my media on the local hard drive, so far so good. I waited for it to complete the index and then restored a backup from 4th of March (Dropbox backup) and that completed. It then rebooted and did a database upgrade that took about 15min. After that it looked good, the system kept on finding 1-15 new albums / songs that it indexed and then after about 5min it just randomly crashed with this message:

(Your library could not load. To avoid data loss, restore a backup now or visit our help ceter for more information)

I did it twice with the same result. I used the same backup to restore it both times, could that be the issue? I can try another date further back.

Best regards
Ronny

[daniel]

Hi @Ronny_Griip,

@Ronny_Griip

I can try another date further back.

This is probably the best next step. If it works great and if not it tells us that the problem isn’t in the backups.