Difficulty signing in on both devices (ref#44QTTW)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

Can't sign in neither on PC nor phone

Describe your network setup

network setup is fine

2

Thanks for taking the time to write in! Unfortunately, based on your status, and if no upstream services are reliable, you may need to try a different proxy service or VPN.

Roon however isn’t equipped to provide guidance on how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?

I hope this may help as it falls outside the scope of support.

4

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