· Other
A digital booklet is in Windows Explorer (windows 10) but is not showing in the Roon album display
Hard wired network DESKTOP-G22G84B, AMD Ryzen 9 3900X 12-Core Processor 3.79 GHz, installed RAM 64GB Roon on an internal 1 TB Solid state drive, music files on four internal SATA 8TB HDDS
On the off chance that you may not have tried this, John, name it ‘Booklet.pdf’ and drag it to the root level (that is not into a boxed set’s sub-CD) of the album to which it belongs in your watched folder.
Are you sure it’s not corrupt like in your other PDF display threads?
Hey @JOHN_COULSON,
Thanks for writing in!
If you still encounter issues after reviewing the above thoughts from @Mark_Sealey and @Suedkiez,we’d be happy to take a closer look.
Could you please send over both the booklet itself to our media uploader here: https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external
And with that, if you could please use the directions found here and send over a set of Roon Server logs to our File Uploader?
Thank you! 
One question one’s sanity sometimes - that pdf IS displaying in Roon this morning. There was just another Windows 10 upgrade so maybe that solved the problem. Anyway I’ve just spent time searching through Windows explorer for albums with attached pdf files to see if they display in Roon and cannot find an example of failure to show up.
I struck this before and thought it just a temporary glitch but posted when I found it happening again yesterday in a number of albums - some pdf files were displaying, others were not and there seemed no rhyme or reason for some being OK and others not.
And I am impressed with the Roon search engine - it assisted me in finding albums from Windows Explorer. And that was made more challenging when the cover of the digital booklet was different to the album cover display in Roon.
And BTW, the pdf file was not corrupt, one of the first things checked out.
Bottom line, as before, I’m thinking the situation found yesterday was a Microsoft problem, not a Roon one. Fingers crossed it will not happen again.
John,
I’m not familiar enough with Windows to know whether you should even bother reading this 
But if you do, maybe worth conforming that you have the booklet pdfs in your watched folder alongside your actually music files. And not in a separate area of the (Windows) filesystem.
I’ve not come across a way with a Roon installation on macOS for Roon to ‘see’ outside its library - but some of the points you make in your posts suggest that you have been getting it to do that on Windows… referencing Windows explorer and Microsoft for instance. If those are relevant and somehow affecting your Roon library, then, I’ll learn something .
Back to Square 1
I wanted to add a pdf file to an ablbum but was surprised to see it already had a digital booklet that was not displaying in Roon - see Print screen 1
Then I added my pdf file in Windows explorer to the music album file and hey presto - BOTH pdf files then appeared in Roon - see print screen 2
So it seems thgat there is something about some pdf files (and they are often digital booklets attached to album downloads) that prevent Roon from showing they exist. Yet other pdf files display with no problem. But then why did adding my pdf file allow the earlier one to display when it did not do so before - I had done nothing to that pdf filer, even opening it?
I’ll send the files in for examination unless someone has an explanation!
Please forgive me for returning here for one last bite: all of this is definitely in Roon’s watched folder, isn’t it? Roon won’t see anything - booklets included - unless it is.
I’ll ask forgiveness if - as a macOS user - that isn’t clear to me from your grabs and references to Windows Explorer… e.g. could you be dragging aliases into the Library etc?
Mark thanks for responding and taking an interrest. I wish I could give you an intelligent informed reply but I’m a bit out of my depth here.
No prob, John.
Wishing you luck, may I suggest that you take another look at how Watched Folders work? I think that may help. If not, keep those questions coming here
I have a feeling that you may be close to ironing it out… just make sure all your files in your Library are in one dedicated Watched Folder, which Roon is constantly looking at and then plays from.
@Mark_Sealey - these albums are definitely in a Watched Folder, otherwise they wouldn’t show up in his Roon Library at all…
@JOHN_COULSON - I’m intrigued by the fact that this album is showing as “Unidentified” in your library, because the Roon master database in the cloud certainly knows it…
What happens if you click on that “Unidentified” link on the album page to open the Album Editor and click on the “Identify album” link?
(note: this probably has nothing to do with why some PDFs are not displaying - I’m just curious as to why this album has not been properly identified)
The drama continues. The two pdf files that were earlier displayed on Roon have now vanished (but of course are still in the PC and can be seen via Windews explorer)!! But anotherr pdf file I created (first in WORD, then transcriped into PDF) is displaying OK in another album. Looks like I’ll be sending files & a log to Technical Support.
LATER (next day) : Files sent to Technical Support - BUT THIS MORNING THOSE PDF FILES ARE DISPLAYED!!!
Apologies to support for not replying to the last email but it got accidentally deleted.
The thing that bothers me about the problem has been its inconsistency - pdf filers appearing, then disappearing, but currently all seems settled. There have been a couple of W10 updartes and a Roon update so maybe either deliberately, or fortuitisively, the problrem no longer exists so, let us say the matter is closed and hopefully I do not meet it again. And yes, I am careful where it lodge the PDF file in Windows explorer.
Thanks again everyone.
