Core Machine
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Network Details
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Audio Devices
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Description of Issue
On February 22 I posted a problem about playlists disappearing after the Roon upgrade. I was not the only user with this problem. Roon never solved the problem, nor did they ever give a satisfactory explanation of the issue. Ultimately, they simply ignored the problem. In my postings I stated that Roon’s support model, insofar as it depends on a user community to solve such problems, is entirely inadequate. Essentially, Roon is a product without support.
I filed a complaint about Roon with the New York Better Business Bureau. BBB notified me that Roon has failed to respond to this complaint. This is further evidence that Roon ignores their customer base, and that the user is essentially on their own with this product. As above, Roon is a product without support.