Not to resurrect an old thread, but I recently installed Roon on a new machine where I am now running into the same issue (144hz 4K HDR monitor on a DP cable with Adaptive Sync enabled, Windows 11, most recent GeForce drivers etc). Roon is currently the only program that’s causing the issue; it’s not a bad or generic DP cable or something like that. It looks OK, but then it’ll make the whole screen black out for a few seconds now and then, maybe 3 or 4 times a minute. Making Roon fullscreen makes the problem mostly go away, in Windowed mode it happens on it’s own (but more with mouse movement), when Fullscreen it seems to happen mostly on mouseclicks on buttons and whatnot.
Also confirming that turning off GSync causes the problem to go away. But that’s not really a long-term option to have to turn it on-and-off. So there’s something wonky with how Roon is handling GSync / Adaptive Sync.
Ben here with the support team, I’ve made a fresh thread to ensure you receive the proper attention to your issue.
For next steps, please reproduce the issue, grab a timestamp and share it here. In addition to this, please use the directions found here and send over a set of logs to our File Uploader.
You should be able to set G-Sync to use Fixed Refresh Rate when using Roon through the Nvidia control panel.
NVIDIA Control Panel > Manage 3D Settings > Program Settings > Either select Roon or Add Roon > Monitor technology set to Fixed Refresh Rate instead of G-Sync
Don’t have a fullscreen video recorder at the moment, But basically the entire screen goes black for a few seconds, then comes back. I can’t fully tell if it’s being triggered by mousing over something or if it’s just happening randomly while Roon is open. But currently it’s the only program that’s causing the issue (Discord, Office, Ableton, Steam, Kontakt, etc all work fine). I guess I could take a phone video of the screen and upload that. Same place where the logs got uploaded to?
HDR has caused other issues with Roon’s GUI over the years (like invisible cursors). I just run with HDR OFF and purposefully turn it on when I want it.
Thank you for the information above, and thank you @Rugby for the helpful workarounds! We released a fix for a very similar issue a few months ago, and so Stevan if you could please send over a screen recording of the issue happening (phone video works!) it would be helpful.
same issue here and, more or less, te same configuration of @Stevan_Brasel: Samsung G7 monitor and with g-sync or hdr activated the screen flickers several times, then the image is desaturated and greyish.
After chatting with the team on next steps, we’d like you to run a command line flag to test running roon on a different spec. Please follow the steps laid out here and run the command line -nodeepcolor and let me know if you run into the same issues.
With that, if you could try to get more detailed logging (grab timestamps of when the blackout is happening specifically) and share it here, that would be helpful.
Lastly, do you by chance have over-clocking enabled on your GPU?
