is fully functional and the file path and fixed IP haven’t changed. I have restarted my core machine, restarted the core and the NAS to no avail. Any help is appreciated.
Stephen, that folder should be and has been disabled for years. The folder below with the IP address in the path is the folder with the music and the one that has inexplicably stopped working in Roon
Yep, I have confirmed the IP address is correct and unchanged. If I remove the folder and re-add it, will my library have to be rebuilt from scratch? I.e. will I lose custom cover art, history of recently added albums etc. I really don’t want that to happen.
Since your file location is no longer available, if you go to Settings-Library-Clean Up, you will see a count of all the files not associated with that file location (as shown below). If you ‘remove’ the IP Folder, it won’t hurt anything, do not perform ‘Clean up library’.
Could someone from support please reach out to me for an assist. I have made no changes as far as I know. I will provide logs or anything I can to assist. Everything but roon is working as expected with my NAS and network.
Support will eventually reach out to you if the issue does not get resolved. That will require some patience as at the moment they are somewhat backed up. So it may take several days or longer.
In the mean time, it is in your best interest to respond to fellow users who are willing to help. Even if their questions and suggestions do not provide a solution, it will give valuable information for support.
As I suggested before, rebooting your router might help. Have you tried this?
Also, do you have another computer that you can use to validate that the shared folder is still accessible.
Although I don’t believe that removing and re-adding the exact same share is going to resolve anything, the article below does suggest that it should be possible.
You might also want to check the following
Maybe Roon does an automatic conversion, but one thing I always find strange as a file path such as \\192.168.1.253\music
on a linux based machine. This is a typical Windows notation.
You could try editing the path to the NAS share to smb://192.168.1.253/music
which has been proven to resolve a NAS connectivity issue as well.
Yes, i genuinely appreciate all the help with troubleshooting. But feel pretty stuck. I have validated that the file path is correct. I have accessed the folder from a windows machine as normal with no change. No hardware or credentials or settings have been changed. I have rebooted the NAS, the router, and the roon core. I have tried adding the folder using smb and get “an unexpected error” message. I have tried clearing the cache for the core. I am genuinely baffled.
Thank you for clarifying what you have been trying.
Another test you could do in an attempt to isolate the issue is to share a folder from your Windows PC. Not that I am suggesting to use that PC for storing your music data, but just to check that you can actually still add a share to your core.
Thanks for your message and patience here while we’ve had a chance to review your case. I’ve enabled diagnostics mode for your SonicTransporter, and I am seeing the following mounting error in your logs:
08/02 01:01:30 Debug: [roon/cifs] /sbin/mount.cifs "//192.168.1.253/RoonDB" "/mnt/RoonStorage_947a515b46c3bd76d414452a8f3963ceb93b3820" -o guest,nounix,iocharset=utf8,user="admin",domain="WORKGROUP",vers=1.0 failed: (32): mount error(13): Permission denied
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)
08/02 01:01:30 Debug: [roon/cifs] Mount deleting: /mnt/RoonStorage_947a515b46c3bd76d414452a8f3963ceb93b3820
08/02 01:01:30 Warn: [roon/cifs] failed to connect to CIFS storage: Permission denied
08/02 01:01:30 Debug: [broker/filebrowser/entry] GetFSDir: volume was not available \\192.168.1.253 RoonDB : volume.MountDir == null
This looks to be like a permissions issue on the NAS, have you changed/updated your password on it or have changed any SMB settings? Do you have SMB2/SMB3 enabled in your Synology settings?
