Error retrieving account and cannot login into Tidal account [Fixed - Upgrade to 1.3]

Hello @support, I am currently running latest Roon Build and Roon Server 1.0.2 on QNAP TVS-1282T, already reboot the NAS, my iMac 27", started and stopped the Roon Server, with no success, on top of the account issue I cannot login into Tidal, any help is highly appreciated; nothing has changed, on the NAS no antivirus running and just the standard apps provided with the machine.

Thank you for any help on this matter!!!


On the rare occasions I have had this I stoped the core app within the QNAP NAS and then restarted it without rebooting the NAS.
That’s all I know. Chris

Thank you Chris, this was the first step I took, unfortunately it did not address the issue.

Have you tried it again? Nothing to lose.

Chris, I did last night, stopped Roon Server, started again, done it few times, updated the NAS firmware, restarted my iMac, reinstalled Roon Core on my iMac, I did not reinstall the Room Server on the NAS at this point in time but I don’t know if this will make any sense to do, I am puzzled that it happened out of the blue. I appreciate your follow up and willingness to help.

Best regards,


Can you log into the Tidal App separately…


Indeed I can, I can log in into the desktop app as well as on my iPhone and AK70 DAP.



I think you need to take this to @support

Thanks @Chrislayeruk I will do so!!!

Chris (@Chrislayeruk) ---- Thank you for flagging me down :sunglasses:

Hi @Fabio_Cicchinelli ----- Thank you for the report and my apologies for the troubles here.

Before I gather some logs from you, may I kindly ask you to please provide a description of your network configuration/topology as well as providing insight into any networking hardware you may be implementing. I want to have a clear understanding of how your devices are communicating and what tools are being utilized to make those connections possible.


Thank you @Eric for you response, the current network configuration is the follow, Cisco GS300-18 100/1000 switch, 3 X EERO Access Point connected to it, one of them is acting as router and does the NAT translation as well as the DHCP, the other two are just a mesh wi-fi network AP.

AT&T modem/router is used to provide a static IP to the EERO main router sitting on the AT&T DMZ, the QNAP TVS-1282T is connected to the Cisco switch with a four 1Gb network ports bounded together and have a static IP address of and point to the EECO router with a Google primary DNS and secondary

The iMac is connected via ethernet with a static IP address of, wireless with and direct connection via Thunderbolt 2 between the iMac 27" with IP and the QNAP TVS-1282T.

This has been working fine for a while and had no issues, NAS has been updated to the latest firmware last night, Roon Server is 1.0.2 and run off a 240GB SSD in RAID 1 and the music off a share on 8 x 6TB Western Digital RED HD in RAID 10.

The first symptom was the inability to login into my new TIDAL Hi-Fi account and later on the inability to login into my own ROON account, I can login of course to the web portal of both application without issues and the fact that I am close to renew my subscription has brought some uneasiness in knowing that I couldn’t access my account on the server side.

I hope the lengthy reply my shed some light and I am definitely up to provide any further information required to resolve the issue and move forward with this enjoyable platform.

Best regards

Fabio A.

Hi @Fabio_Cicchinelli ---- Thank you for the very detailed report, your diligence is appreciated. As mentioned I would like to grab some logs from you and will be contacting you momentarily via PM.


A post was split to a new topic: Issues with TIDAL after switching to new router