Hey @Michael_Krpec,
It truly is saddening to see what your experience has been with Roon - reading about your specific case, I can see what a disappointing experience it must be. We are truly sorry.
Of course you can choose to give up on Roon anytime, but I would lie to say we’d like that. We’re still hoping you might continue to use Roon.
I’m sorry you find our answers to be shifting blame… it is not our intention. On the contrary, our very jobs are to make sure we reach a resolution.
In this specific case, hardware issues are likely, due to the Core (the Innuos Zen) not even meeting our minimum requirements (more on that here), let alone reach optimal performance. Issues are bound to appear.
Even so, if you’d like to upload those backups, our team would love to take a look and see in what ways we can help 