Have to re-login to TIDAL once Mac is rebooted

[Andrew_Webb]

I have this problem as well.

Mac OS 10.14.6, DB is on hardware RAID 0 2xSSD; all drives check out fine. Mac Pro Trashcan, dual 700/32GB RAM. 12 TB of music or so. Music files are on 7200 RPM drives in an ARECA RAID enclosure attached via Thunderbolt 2.

Network is Orbi Router with 2 satellites which are equipped with Ethernet backhaul. This also occurs when the only connections are Ethernet hardwired.

[noris]

Hi @Andrew_Webb,

Could you please let me know the exact local time + date you have to login to TIDAL again? I’d like to take a look at diagnostics from the Core.

[Andrew_Webb]

Weds, 29 April, 4:49 PM Mountain Standard Time
Hello from Colorado!

[noris]

Thanks for the timestamp @Andrew_Webb, I’ve activated diagnostics mode and what this does is automatically upload a log set to our server. I can confirm that the logs have been received and I have requested QA to take a look over them. Appreciate your patience until this reaches their queue!

[nuwriy]

Hello @Andrew_Webb,

I wanted to reach out and let you know that we released Roon 1.7 Build 571, which includes some improvements that we believe should help here. Please give the update a try and let us know if it helps!

You can read the full release notes here:

Roon 1.7 (Build 571) is Live!

Hi everyone! The latest update of Roon is now rolling out, with bug fixes, performance improvements, and our new Recent Activity feature! Recent Activity Roon’s overview screen has always functioned as a kind of “home” screen, providing you with easy access to your recently added music and new releases recommended for you. If you liked an album enough to add it to your collection, Roon has always made sure it’s close to hand. But we realize that not everyone listens in the same way, and with …

Thanks,
Roon Support

[Andrew_Webb]

I still get “Tidal Login Failed”, but now when I click “Retry” it works right away, instead of opening a webpage. “Qobuz login failed” also flickers onscreen for a moment after clicking the Tidal retry. I suspect that the Qobuz login timed out waiting for the Tidal login.

[noris]

Hi @Andrew_Webb,

Thanks for the feedback here, we are still looking to see if any further improvements can be made, but glad to hear that the change helped a bit!

[noris]

Hello @Andrew_Webb,

I wanted to reach out and let you know that we released Roon 1.7 Build 610, which includes some improvements that we believe should help here. Please give the update a try and let us know if it helps!

You can read the full release notes here:

Roon 1.7 (Build 610) is Live!

[image] Hi everyone! The latest update of Roon is now going live with performance improvements, bug fixes, and our new Sleep Timer feature! Many Roon users listen to music in bed or while winding down for the day in their favorite listening place. Whether it’s a soothing playlist or internet radio station, it’s a great way to end the day. With our latest update, you can do just that. Simply start your music, set when you want it to end, and fall asleep to your tunes as the music gently fade…

Thanks,
Roon Support

[Andrew_Webb]

Thanks. I’ll check it about a week when I get home.