Hegel Roon Ready status statement

anon82078429 · October 15, 2021, 7:33am

It has good looks Chris, nice!

Daniel_K · October 15, 2021, 4:16pm

Beautiful.

Also, I think it’s fitting that this thread has ended up here with an amp from another company. I’ll be likely to follow suit as many others will I suspect. Godspeed.

HWYDSGNR · October 18, 2021, 7:31pm

Sadly, I have now moved on from Hegel as well.

Great amp, lousy Roon implementation and corporate communication.

Daniel_K · October 19, 2021, 12:39am

What did you go with?
I’m looking at the Boulder 866 or Luxman 590.

HWYDSGNR · October 19, 2021, 12:17pm

I narrowed it down to 3:

Modwright KWH 225i
Luxman 590
Luxman 507uxii

I ultimately went with the Modwright as I thought it would be the best match for my DAC/Streamer, which is a Weiss DAC 501.

I should have the Modwright in about 2 weeks.

anon82078429 · October 20, 2021, 8:25am

Yes, that sums it up quite nicely.

Last “formal” communication from Hegel on the issue was Juli 6.
It is about time that Hegel takes it’s Roon using customers seriously and issue a formal statement on how they are going to handle the “hot ”.

Daniel_K · October 20, 2021, 3:04pm

Sadly, I really don’t think Hegel has the software development bandwidth nor the maturity of management to really do any of this. They seem to be a great hardware company stuck in the 20th century… just can’t get the software to work and don’t realize how communication to customers about it could ultimately be their downfall. It’s hard to watch tbh. I think we all just need to move on. So many great options out there now that sound even better from companies that also understand software.

ogdens_sliced · October 20, 2021, 4:35pm

This whole saga is very strange indeed.
I don’t own any Hegel products and have no intention of changing that.
I did, however, hope that Hegel would fix this sorry state of affairs for those that do own and enjoy their Hegel amps.

The communication from Hegel on this has been nothing short of shocking and I’m delighted to see people move away from the brand. To be frank I think Hegel deserve to have customers walk away from them after this.

Lots of great gear out there from companies who provide quality hardware, software and customer care.

Arlen · October 20, 2021, 5:29pm

It would be nice if @Anders_Ertzeid would give some updates now and then. And inform his costumers about any compensation, after waiting for more than two years. I have lost all confidence in this company.

ogdens_sliced · October 20, 2021, 5:37pm

im sure they are 99,999999999% ready now

Arlen · October 20, 2021, 6:07pm

Every few months, a 9 is added to that number.

terzinator · October 20, 2021, 9:18pm

I understand most of the energy has been going into their rebranding, and a name change to Asymptote Audio.

anon82078429 · October 21, 2021, 7:31am

And now a round up for applause

Anthony_B · October 21, 2021, 8:10am

Such as? Just asking, not disputing the statement.
I believe that the quality of the power amps is what drives Hegel purchases(?), so what else is of similar quality that is already Roon Ready (and of course no more expensive)?

mikeb · October 21, 2021, 8:34am

Is it Hegels fault, or the extremely stringent certification requirements?? Roon Ready can be added to anything with a USB port for $50, though I get the complaints.

wklie · October 25, 2021, 6:36am

You can add a Pi to run Roon Bridge, but that does not make it Roon Ready.

anon82078429 · November 4, 2021, 11:31am

@Anders_Ertzeid
Last comment in this topic; 1 sep!

Arlen · November 4, 2021, 5:02pm

It would be great… just great… if they would inform their costumers from time to time. Where are we? Where are we going?
It would be even better if they took the initiative themselves to do so.

anon82078429 · November 4, 2021, 6:46pm

I could not agree more!

Daniel_K · November 5, 2021, 12:07pm

They don’t care man. Honestly. We all have to move on.