Help! At my wits end with trying to get Roon ARC to connect and have run out of things to try

[mjw]

Please note that Zappiti are now working with Roon on this matter.

Roon ARC with Zappiti NAS Roon Server

I am an authorized Zappiti dealer who is trying to help customers that are having issues connecting to the Zappiti NAS with Roon Server installed. There is no issue connecting to the Zappiti NAS when using Roon through a PC or MAC. However all attempts to connect via Roon ARC have failed. The app sees the Zappiti NAS, but will not connect. This is happening on various systems with different routers and connections to the network. However the issue is common to all. I have been asked by Zappiti…