· None of the above quite fits
· None of these quite match
· Hiby R6 Pro Max Roon Ready Client crashes after several minutes.
Roon Rock (Latest version 2.57 build 1598) Hiby R6PRO Max Firmware Latest 1.50_20251208-2312 Wifi ASUS AX XT8 5 nodes Mesh Network. Music stored on Synology NAS DS1817+ Also have a FiiO M11 Plus that doesn't has this issue.
Hello @Bennard_van_Diermen ,
Thanks for letting us know. I’ve enabled diagnostics for the device, can you please use the Roon app on the R6 for at least a few minutes and let us know here after you’ve done so, and we’ll check the logs?
It’s running right now … *
It just crashed… 23:20 Local European time
Hi @Noris, All went right on your side? Useful log?
Thanks for the follow-up! Unfortunately, we were not able to capture the crash you experienced on the 20th. If the issue happens again, please let us know and we’ll try again.
As a next step in testing, we’d like to see how things perform with a smaller library size. Note that our team is unfortunately unable to test and confirm full stability with libraries mirroring 500k tracks.
If you temporarily cut your library in half, to say around 200-250k tracks, do you run into the same issues?
First, make a fresh backup or two of your current database. Once you’ve done that, remove half of the content across your watched folders, and see how things perform. You may want to perform a library clean-up from the Roon Settings>Library menu.
Make sure to create a few backups prior to the above - and then after testing, you’ll be able to move back your usual local content, and restore from a saved backup.
Thank you! 
Hi @Benjamin
As stated It happens always after some 10-15 minutes, And my FiiO M11 Plus is working flawless as Roon Ready Device. So there must be something wrong with either the Hiby or Roon or something in between. Of course I used the same tracks on both devices. (PCM 24bit 44.1kHz) With the FiiO M11 Plus I can listen for hours on end with the Hiby R6PRO Max Max 15 minutes.. A log is the way to go in this case. I can reproduce the problem on the spot as you wish. Will take max 15 minutes.
Kind regards,
Understood, if you could then, please reproduce the issue and share the track name, and then please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
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