Hiby R6 Pro Max crashes after several minutes on Roon Ready Client (ref#453MWI)

Support
32

Hi @Bennard_van_Diermen,

We need to clarify what is perhaps a fundamental misunderstanding in this thread:

Roon Ready does not refer to a device’s capacity to reliably install and run the Roon client itself (the GUI, Roon Remote).

When a Partner device is Roon Ready, it means that RAAT has been fundamentally integrated into the manufacturer’s own firmware. This guarantees the following:

  • Network auto-discovery of the device within Roon as an endpoint
  • 32-bit/768khz PCM playback
  • DSD playback
  • Multi-channel playback
  • DAC as its own clock master
  • Two-way communication (for volume, mute, convenience switching, metadata displays, standby controls, and other commands)
  • Multi-room synchronization of devices from different manufacturers using Roon Ready
  • Integrated device and manufacturer branding within Roon
Some Roon Ready devices rely on operating systems that can also download and install the Roon app; the HiBy R6 Pro Max uses a proprietary Android 12 variant that can install Roon, for instance. But Roon Ready certification does not include hard testing the Roon Remote GUI itself on a Partner device.

Have you tried using Roon ARC instead on this DAP?

As an aside, we noticed your Roon Server instance hasn’t been updated in some time and is running an outdated Roon build. This might be influencing symptoms of poor connectivity you’ve had on this and other Roon Remotes. Please navigate to Settings within Roon and update your server as soon as possible.

We’ll watch for your response and we’re happy to clarify any details.