I cannot log in to Roon Nucleus+

[junbiao_jiang]

I can log into Roon on Windows 11 and also log into Tidal to play music, but I cannot log in to Roon Nucleus+

[junbiao_jiang]

I have also reinstalled the system for Nucleus+, which indicates that the network is capable of downloading, but I still cannot log in. Why?

[Geoff_Coupe]

Have you tried disconnecting from the Roon Server on Windows 11 first?

Go to Roon’s > General page and click the “Disconnect” button. That should show you the available Roon Servers in your network that are running and are available for connection.

[junbiao_jiang]

Yes, I have tried. After reinstalling the system, I first attempted to log in to Nucleus+. When that was unsuccessful, I then tried to log in to Roon on Windows 11.

[junbiao_jiang]

@Geoff_Coupe

Go to Roon’s > General page and click the “Disconnect” button. That should show you the available Roon Servers in your network that are running and are available for connection.

[Geoff_Coupe]

You appear to have two Nucleus+ devices in your network. Is this the case?

[junbiao_jiang]

Yes, 10.0.0.9 is installed on Windows 11, and 10.0.0.2 is the Roon Nucleus+（rev B）

[Geoff_Coupe]

Please rename the Roon Server on your Windows 11 PC to something other than a Nucleus+ - you’re confusing us

Go to Roon’s > Setup and change your Roon Server name there…

[junbiao_jiang]

[Kevin_Fu]

Hi Mr Jiang,

I am having the same issue as you. I am using ROCK on Intel NUC, could not log in Roon. Must be that Great Wall issue.

[Geoff_Coupe]

Ah - I see other reports of the same issue appearing in the forum today. I think you’re correct.

[Geoff_Coupe]

@connor (a member of Roon Labs Support team) posted this recently:

Roon connection issues

Hi @5839889_wly, If no upstream services are reliable, then you’ll likely need to try a different proxy service or VPN. Roon isn’t equipped to provide guidance on how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?