[Email address removed by mod]
windows 10 laptop 571
qobuz stop working 4 days ago when they update there app now it sit there and the blue bar go back and forth and then 5 minutes later it would play. I try everything with no luck. thanks
nate
[Email address removed by mod]
windows 10 laptop 571
qobuz stop working 4 days ago when they update there app now it sit there and the blue bar go back and forth and then 5 minutes later it would play. I try everything with no luck. thanks
nate
Hello @Nathan_Greenup, it will help Roon’s @support team to assist you better if you provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.
ethernet to cable modem
Hello @Nathan_Greenup,
Can you please try to restart your PC and log out and back into Qobuz under Roon Settings -> Services
? Does this issue impact multiple zones or just one zone in particular?
i did that no change and it affects all zones
Hi @Nathan_Greenup,
Can you please check to see if the Qobuz web player (play.qobuz.com) has the same issue from a web browser on the same PC running Roon?
no it doesn’t have the same issue
Thanks for checking @Nathan_Greenup. As for next steps, I would suggest performing a Roon Cache refresh, you can do so using the instructions below:
Roon/Cache
/Cache
folder elsewhere, like your desktopi did that i am still have the issue
Thanks for checking @Nathan_Greenup. Can you please use these instructions to send me a set of your Roon logs? If you don’t have Dropbox / Google Drive to perform the file transfer, just let me know and I can provide an alternate upload location.
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