What happened to this great app? ”Tidal/Qobuts media is loading slowly” and then skips tracks. It’s a real problem for many users and only with Roon, Tidal connect and everything else in my homenetwork is working perfectly. Only problem is Roon. Seriously Roon, do something!
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Hi,
If you require help from the support team, please open a support request in the Support category of the forum which is monitored by Roon.
Note, the Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.
Thank you.
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You have offered any help for this situation to anyone. You are just blaming our network connections. I have gigabit ethernet connection to my core machine and ethernet to every endpoint. I can stream 4k video files with no problem. And I can use any other music apps with zero problem. Problems only occurs with Roon. Shame on you. I paid 500€ for lifetime subscription and now Roon is almost useless. It’s a bug in your very expensive software. I’m not the only one. Go google ”roon…media loading slowly”.
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@Geoff_Coupe is just a user like you and a volunteer moderator.
It’s also not true that Roon hasn’t helped anyone with this problem. If you follow such threads on the forum you will find that it turns out to be in fact a network problem in most cases. (Just like in your only older thread in fact)
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@Greeferd
Please adhere to the forum rules when posting, toxic language and behavior will NOT be tolerated.
This will be your first and last warning for this type of behavior.
Thank you for your cooperation.
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I rest my case👆.
- reboot your Router
Then
- reboot any other network device between the router and Roon Server
Then
- reboot your Roon Server
Then
- reboot your endpoint
In my experience it is almost always a network glitch. A full reboot in the above order does help.
Describing your networks topology may highlight an issue.
Similarly, a screenshot of your signal path could reveal something, but not always.
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Done that, been there.
So you think posting in a distinctly uncivil and antisocial fashion is acceptable?
Maybe on Farcebook but it will not be tolerated here on the forum that is owned and run by Roon Labs LLC.
Maybe you should reread my first post and absorb it, possibly stand back and take a break while you can.
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Hey, I paid 500€ for this. It should be working. It should. Instead of doing and repairing this problem you are blaming users. Very nice.
I don’t believe that anyone is blaming the user as you state but there are members just trying to assist.
However I would Garner that your displayed attitude has put everyone off from trying to assist you further.
While I understand your frustration with a reasonably high dollar investment, neither telling the forum that or getting agitated is going to help you.
I can tell you right now that on ASR or TGP forums you would already be suspended for your outburst earlier.
As I said no further warning will be issued.
Again I suggest you stand back and relax and rethink your posting style here.
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And guess what, I have about 20 endpoints in my house. I just reboot everything? I’ve done that so many times and everytime I do that whole family suffers from this, because I just have to reboot almost every device in my house including iPhones, kids xbox, playstation, 3 Apple tv, Airpods, two Wiims and 5 Raspberry pi. This is just so frustrating and stupid. It does not help. The problem is in Roon.
Yeah, I took screenshots from your answers. May I remind you I’m not the only one with this problem. There is a full Reddit thread from this and the attitttude you gave the peopple with these problems. You are not going to admit that there maybe something deeply wrong with Roons network handling, no you keep blaming frustrated users, the paying customers. C’mon!
If this occurs with all your endpoints, it would suggest a Roon issue.
However, if you post your networks topology including makes and models I’m sure something is likely to play a part in your troubles.
Are your endpoints on WiFi or Ethernet?
What file formats/sample rates are you playing?
Does it occur all the time or part of the time?
If part of the time, is this when others are connected to your networks WiFi?
If you build a bigger picture of you network it would help.
FWIW - I’m a paying customer as well
@AceRimmer is a volunteer moderator on this forum and also a paying customer
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Hello Greeferd, I hear your frustration.
I hope you understand that this is primarily a user forum and that most of your replies are coming from Roon users not the programmers or company representatives. We all pay for Roon one way or another. I’ve paid annually for more than 3 years.
Most of us are using Roon without any of the issues you describe and so are doing our best to offer you some suggestions to help you resolve the problems you’re experiencing. I’m running Roon with fewer endpoints that you, just 8. Local library is small about 40k tracks, DSD and Qobuz as well. Some endpoints wired some wireless.
In my experience, dropouts, stalls and issues streaming can all be traced back to network issues, VPN’s or some configuration problem. In 1 case a faulty ethernet cable was to blame.
Please don’t shoot the messengers here.
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Out of interest , the main reason is buffering , RAAT protocol is deliberately low buffering in order to keep sync across multiple zones (a specific feature of Roon).
I don’t have numbers but I suspect the likes of Tidal connect ,Netflix etc have big buffers, to eliminate the issue you are seeing . They are playing to a single zone so a few milliseconds delay in start up is irrelevant (and missed by the listener)
Some players offer “track buffering” and playback from memory , Audirvana does it on the fly as soon as you start a track it loads the rest. JRiver even offers a “whole album buffer” setting and plays back from memory on the server .
Did I see all end points are Ethernet ?, Wi Fi is notorious for dropouts like those you are describing and it’s nothing to do with the speed of your Internet it’s internal and can well be down to WiFi interference , Microwaves, Phone Base stations , Baby Alarms all run on the same frequency and interfere
This is a reasonable description that may help
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The OP is temporarily suspended
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TBH I think Roon need to look at this from a new angle, times change and if your system struggles where all others don’t then this would make me think twice about is Roon the right choice?
To constantly blame this issues on a users network performance parrot fashion isn’t good nor does it do Roon any favours when it comes from non support staff. No user should have to change routers or setup to make a steaming solution work in their home. If they do then that product has failed at what it’s set out to do
Many streamers like you say are built with larger buffers to negate network latency with streaming services. I know early Naim streamers struggled with Tidal when it was introduced due to its smaller buffer, ans it was not really designed with these in mind back then, it also never got Qobuz as a result. All systems based on their newer streaming engine have much bigger ones and they no longer suffer the same problems and they offer synced mulitroom that users are happy with on all their streaming products.
I don’t in any way condone the OPs way of communicating his issue or his following responses to other users interaction. But given this issue raises its head time and time again perhaps a rethink of the underlying structure of how Roon deals with Streaming from the internet and in what scenarios are its tight sync requirements actually necessary. They have made a rod for their own back it seems and it needs to bend.
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Greeferd probably is not the poster child you want to prop up for this issue. View his posting history for past bad behavior and under spec equipment. His stated core/server has been a Core 2 Duo based 2010 Mac mini. His router has been an AirPort Extreme, which is at least 11 years old now. If either or both of those components are still current in his system, they are Roon performance liabilities at this point.
AJ
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I which case I will cease from any further comment on the forum be they valid or otherwise .
I was merely trying to point out that sometime Wi Fi is the cause. I gave up on Wi Fi many years ago (Pre - Roon) because after researching the cause of my issues that it became obvious that trying to run a network “under my conditions” i.e. Wi Fi with solid concrete and brick walls was a hiding to nothing.
My conversion to ethernet solved my dropout and stuttering issues and I have never looked back. I was merely trying to pass on that experience. Roon is a network demanding product , if one wants to take the smooth of the Roon Experience one must also take the Rough of network topology or at least be aware of it .
Many threads expressed here often come down to a lash up of equipment which is simply not capable of supporting the demands of Roon (as outlined in the system requirements). Diluting Roon to meet the lowest common denominator is not a solution, at least not in my mind.
If expressing my experience is unwanted then so be it , I’ll find something else to waste my time doing !!!
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