I'm having problem playing Qobuz music

  • Logout Qobuz from Roon
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • See if there’s a qobuz_account file in Database\Registry\Core and delete it
  • Reboot the Roon Core computer
  • Restart Roon
  • Login Qobuz from Roon

i got same problem, how can we solve this?

I have a NUC with roon rock without windows…
When you mention “Roon” folder, which folder do you mean?
I don’t see Roon folder, I found RoonOs or RoonServer folders?
Thank you


So far so bad… :pensive:
Tried all the tricks and they didn’t work

At least I understand that I am not alone,
Still annoying not be able to play Qobuz on Roon :rage:
Will follow the threads

Still can’t play Qobuz on Roon…
Do you have any clues?

Hey @Gabriel_Weber, can you try playing Qobuz one more time and note the local time and date of the failure? I’ll enable diagnostics and see what we can find.

You can try changing the DNS in your core device if you can’t change it in your router.

I still can’t play Qobuz through Roon but everything is OK with Lumin app…
So, the problem is with Qobuz or Roon?
I love the Roon interface, but if I can’t play Roon is worthless…
Should I wait a while and Qobuz/Roon people will finally fix it?


Hey @Gabriel_Weber, your logs are full of local network errors that are preventing Qobuz playback. Can you try a couple of things?

You should be able to do this from your router’s web management page, which for the Huawei AX3 Pro can be accessed by entering in the address bar of your web browser.

Thank you
Disconnecting the IPv6 was easy

This is the setting to go to change the DNS?
If I understand you, changing it to Google is as Peter suggests in a previous post?

As you see I’m not a tech guy…

Thank you for your help

I guess that I did it right…

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Thank you very much for the help.
Everything is working as usual :ok_hand:

Good to know that there is a place to ask and receive helpful information.
Thank you to the community and support team (Roon and Lumin) for the instructions.



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