Importing stops every time at same file count

Support
1

I got the Roon trial yesterday.
When I try to import my music it only imports exactly 3358 files. The total amount of files is much larger (about 18.000).
I tried re-scanning after connecting the drive again through smb, but still the same amount of files.

Software version is 1.3
MacOs 10.12.1 on a mid 2015 macbook pro
Music is on a WD network disc
Connection is through WiFi (Asus RT-AC68U)

I suspect it is hanging on some corrupt file or something, but I can’t find any log files or anything.

Files are mostly FLAC, some MP3, all tagged.

Please advice, I want to listen to music, not dealing with technical stuff :frowning:

thanks

2

You might look under Settings/Library/Skipped Files, this is where Roon logs files it did not import, for Corruption or other reasons.

You also might try plugging the USB drive into the macbook for the scan and see if it falters at the same point, to eliminate the network/wifi as a problem.

3

If you like a bit of troubleshooting you can get a look at the logs and see perhaps what is tripping up Roon - bound to be a file that is corrupted. See https://kb.roonlabs.com/Logs for logs locations see https://kb.roonlabs.com/Database_Location

4

In the skipped files is nothing…

Plugging the drive in a USB port is impossible. It is a network drive, there is only a ethernet connection.

Thanks to wizardofoz, I found the logs :slight_smile:

However, I don’t understand much of it…

There is an error near the end of the document.
It says:

_07/01 17:43:25 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)_
_07/01 17:43:25 Trace: [push] request to manager failed_

Is that helping?

thanks

5

As to that error message, Ignore it, probably not the cause.

When you say it is hanging, do you mean to say the import is still running and it is hung on a number 3358/18000? You can see the analysis number under Settings/Library

Or has the import finished and there are files missing.

If it is the later, then take a read of this:

https://kb.roonlabs.com/FAQ:_Some_of_my_files_aren’t_showing_up_in_Roon

6

roon.jpeg1388×442 73.6 KB

This is the message I get.
I kept the computer running for a very long time and nothing changed.
The background audio analysis is on fast (4 cores).

Two days before I added the same files to JRiver media center without any problems, almost 18.000 files were added and show up in the program. So it seems there are no problems with the drive or connection.

I checked the folders on the drive and all files are there…
All the files do have an extension (flac or mp3).