Infected file in Roon update

[hear4b]

Trying to contact some kind of Support team but I can’t find an e-mail or phone number.

Roon tried to install an update this morning. My antivirus identified two files as infected (RAATServer.exe and Roon Appliance.exe) and moved them to a quarantine. The infection is called IDP.Generic.

How do I get the updated Roon software and get Roon working again

[Suedkiez (Just a fellow user like you)]

Norton 360 High Risk Alert for idp.generic After Upgrade (ref#S8HDHG)

False positives are quite common and Norton has a history with IDP.Generic: It probably moved the file to quarantine, and that’s why Roon stopped working. You can upload the questionable file to VirusTotal, which will scan it with ~80 different scanners: If it’s fine, you can probably set it as allowed in Norton. If that doesn’t fix it, reinstall Roon.

[Geoff_Coupe]

It’s a false positive. Please read this thread:

RAATServer.exe flagged as infected by virus scanner after May 2025 update (ref#ES85EY)

What’s happening? · Other How can we help? · None of the above Other options · Other Describe the issue My virus scanner reports in the new update (May 14, 2025) "We blocked RAATServer.exe because it was infected with IDP.Generic." Should I be worried? A loyal customer. Describe your network setup Synology NAS Roon-Server [image]