Intermittent dropouts suddenly happening with Tidal and Qobuz

Support
1

Roon Core Machine

SGC sonicTransporter i5

Networking Gear & Setup Details

Comcast ISP-> Netgear CM1150V modem → Orbi RBR750 WiFi Router -->wired ethernet to TRENDnet 8 port unmanaged switch → wired ethernet to TRENDnet 4 port unmanaged switch with SFP slot → fiber to Sonore opticalRendu

Connected Audio Devices

Sonore opticalRendu → In-Akustic USB → Denafrips Venus II DAC → XLR to Hegel H390

Number of Tracks in Library

2,504 tracks (recently started rebuilding my library so very small right now)

Description of Issue

Over the past couple of days, I am getting intermittent dropouts with Tidal and Qobuz streams. I see this in the Server Diagnostic Log (see the Dropout entries):
12/06 18:11:16 Trace: [Sonore opticalRendu] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:58/4:59] The Christmas Song (Chestnuts Roasting on an Open Fire) - Doug Cameron / Robert Wells / Mel Tormé
12/06 18:11:17 Trace: [Sonore opticalRendu @ 192.168.1.23:36371] [raatclient] GOT [47] {“samples”:15452,“status”:“Dropout”}
12/06 18:11:18 Trace: [Sonore opticalRendu @ 192.168.1.23:36371] [raatclient] GOT [47] {“samples”:22060,“status”:“Dropout”}
12/06 18:11:18 Trace: [Sonore opticalRendu @ 192.168.1.23:36371] [raatclient] GOT [47] {“samples”:22060,“status”:“Dropout”}
12/06 18:11:21 Trace: [Sonore opticalRendu] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 2:03/4:59] The Christmas Song (Chestnuts Roasting on an Open Fire) - Doug Cameron / Robert Wells / Mel Tormé
12/06 18:11:21 Trace: [Sonore opticalRendu] [zoneplayer/raat] sync Sonore opticalRendu: realtime=8020293140170 rtt=500us offset=1837991140us delta=-28us drift=-31293us in 1382.897s (-22.629ppm, -81.464ms/hr)
12/06 18:11:21 Info: [stats] 22992mb Virtual, 469mb Physical, 76mb Managed, 280 Handles, 71 Threads

I also see this in the log (see - Software cause connection abort):
12/06 18:12:06 Trace: [Sonore opticalRendu] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 2:48/4:59] The Christmas Song (Chestnuts Roasting on an Open Fire) - Doug Cameron / Robert Wells / Mel Tormé
12/06 18:12:07 Trace: [push] restarting connection (Unable to read data from the transport connection: Software caused connection abort.)
12/06 18:12:07 Trace: [push] retrying connection in 41810ms
12/06 18:12:12 Trace: [Sonore opticalRendu] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 2:53/4:59] The Christmas Song (Chestnuts Roasting on an Open Fire) - Doug Cameron / Robert Wells / Mel Tormé
12/06 18:12:17 Trace: [Sonore opticalRendu] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 2:58/4:59] The Christmas Song (Chestnuts Roasting on an Open Fire) - Doug Cameron / Robert Wells / Mel Tormé
12/06 18:12:17 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
12/06 18:12:17 Trace: [push] connecting to 35.196.114.77:9204
12/06 18:12:17 Trace: [push] connected
12/06 18:12:21 Trace: [Sonore opticalRendu] [zoneplayer/raat] sync Sonore opticalRendu: realtime=8080424920433 rtt=500us offset=1837989920us delta=58us drift=-32513us in 1443.03s (-22.531ppm, -81.113ms/hr)

I also have local music on the sonicTransporter i5 and can see if I get dropouts with that, but for the past couple days, it has been both Tidal and Qobuz.

Any ideas where to start troubleshooting?

Thank you,
Jim

2

Small update - I forgot that in my listening room, I am going from directly from the Orbi Router → wired ethernet → wired ethernet to TRENDnet 4 port unmanaged switch with SFP slot → fiber to Sonore opticalRendu. I have the 8 port switch going to other drops in the house. ~ Jim

3

A post was split to a new topic: Check your Qobuz account - Connection Issue

4

Hi - does Roon support monitor these forums, or is it just the community? I am still getting regular dropouts, and lately more on Qobuz:

12/09 14:09:03 Info: [stats] 22974mb Virtual, 423mb Physical, 84mb Managed, 293 Handles, 83 Threads
12/09 14:09:04 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:3493,“status”:“Dropout”}
12/09 14:09:04 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:22060,“status”:“Dropout”}
12/09 14:09:05 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:23163,“status”:“Dropout”}
12/09 14:09:05 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:7721,“status”:“Dropout”}
12/09 14:09:06 Trace: [Sonore opticalRendu] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:17/3:54] Raise A Blaze - Heatwave
12/09 14:09:11 Trace: [Sonore opticalRendu] [Lossless, 16/44 QOBUZ FLAC => 16/44] [100% buf] [PLAYING @ 0:22/3:54] Raise A Blaze - Heatwave
12/09 14:09:11 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:20496,“status”:“Dropout”}
12/09 14:09:12 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:22060,“status”:“Dropout”}
12/09 14:09:12 Trace: [Sonore opticalRendu @ 192.168.1.23:36085] [raatclient] GOT [16] {“samples”:15442,“status”:“Dropout”}
12/09 14:09:15 Trace: [Sonore opticalRendu] [zoneplayer/raat] sync Sonore opticalRendu: realtime=328569291241 rtt=500us offset=-10341708us delta=1152us drift=-5137us in 270.625s (-18.983ppm, -68.338ms/hr)

Sometimes the song will stop, then continue, but today it typically just stops playing - and what’s odd, is that when this happens, and I click on the icon for my endpoint, the histogram that signifies that there is a signal playing keeps dancing away even though nothing is coming out of the speakers.

Local files seem to play just fine. I try stopping and restarting my Core, I reboot all my network devices, report my endpoint…it’s really getting frustrating. Would really like to know if this is a Qobuz thing, Roon thing, or network thing.

Jim