· Other
· I am experiencing freezes or crashes
· I don't like how the product works
Hello. When listening to online radio, playback keeps stopping and I have to keep pressing "play". This happens when used with both PC and iOS. From other sources (Apple Music, Audirvana, Tidal, Qobuz) there are no such problems.
Keenetic Voyager Pro (KN-3510) EAEU
Hello @nemec
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Hello, I played the online radio again at 11:29 (UTC+03:00). Spontaneous stop of playback occurred at 12:05, 12:11.
There were few interruptions today. Usually, stopping occurs more often (about 10-15 times a day).
Hi @nemec,
We’re waiting for diagnostic logs to reach our servers; they should upload automatically the next time your RoonServer is online.
What is the name of the station with which you’re having issues? Do the dropouts occur regardless of the stream selected (AAC vs mp3) and the Zone output?
In the meantime, please ensure that your have a reliable DNS resolver assigned in your router settings page. Here’s a guide specific to the make/model of router you mentioned above for setting an alternate DNS server:
We usually recommend Cloudflare (1.1.1.1).
We’ll look through logs at the timestamp you provided as soon as they reach our servers. Thank you!
Hello. The online station is called Hard Dance Radio: HDR Lounge & Chill. However, these problems also arose at some other stations in different countries and with different flows. Only one area of devices was used for playback. If necessary, I can check tomorrow if the playback will stop on others. The frequency of stopping playback is always different - sometimes every minute 10-15 times, sometimes very rare, sometimes absent.
As for setting up the router, I find it difficult to check with the recommended parameters, because I have no experience.
In addition to the previously directed playback interrupt time, I would like to inform you that on 11/08/2025, playback interruptions occurred at 19:13; 19:48; 19:49; 19:52 (UTC+03:00).
Hi @nemec,
It looks like we’re unable to reach your server to request a fresh diagnostic report. Because of this, we’ll kindly ask you to send over a set of manual Roon Server logs for further review.
Can you please use the directions found here and send over a set of Roon Server logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
Here is a link from google that can help you adjust your DNS server - we’ve seen it help many others with similar issues:
https://help.keenetic.com/hc/en-us/articles/360011440720-Ways-to-add-custom-DNS-servers
We’ll be monitoring for your reply, thank you! 