I also have a similar problem. It stops in the middle of a song, but if go into Roon and hit play it continues. If I look at the app, I see that progress bar at the bottom actually disappears and reappears when I have the problem. It does this for local files and Tidal files. I streaming device is an Aurelic G2. I also moved the Roon server (I’m using a ROCK/NUC) closer to the streamer but that seems to have no impact on the problem.
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Hi @George_Herman,
I’ve split your post out to it’s own topic. The best course of action is always to open your own Support request and describe your setup in detail if you want help.
You may have a similar symptom, but not necessarily the same cause as the original poster - your system setup may be different, that’s why the general rule is to always first open your own request. Let the Support team merge threads if they find common causes.
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I’m using Google Wifi going into a LHY Audio SW-8 audiophile-grade switch, followed by a EtherREGEN inline going to the Aurelic G2. From the G2, I have a USB going to a Denafrips Hermes which then has a I2S cables going into a Denafrips Terminator II. The setup has been working for years with no issue. This started having problem in the last few months.
Hi @George_Herman,
Thanks for writing in to let us know about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help in ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs? Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Will do… thanks!
This problem is very intermittent as it failed one time this weekend. I had it stopped playing today (4/28/2024) at approximately at 4:10PM Pacific time. The interesting observation was I was using Youtube at the same time and it also hung, but it restarted after about 5-10 seconds. The problem maybe network associated. I did upgrade the bandwidth of my internet to 300mbps a few months ago when it seems that about the same time when this problem started.
Is there any ability to identify what type of network error, if there was one?
This would point to a network issue. When you upgraded did any of your network hardware change?
The upgrade was not hardware related. All did was ask AT&T to upgrade to speed from 30mbps to 300mbps. It was about 2 months ago. Is there an error log of any kind that is stored locally?
Yes, there are logs stored on your machine. You can read more about it in this article. https://help.roonlabs.com/portal/en/kb/articles/logs
I’ve been reviewing your logs. Around the time you specified, I see this going on.
04/28 16:20:31 Trace: [raat_ll/client] [AURALiC ARIES_G2 @ 192.168.86.136:49236] no data received for >10000ms. Killing connection.
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] => Disconnected
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] lost client connection. Retrying
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] connecting (attempt 1)
04/28 16:20:31 Info: [transport] destroyed zone Living Room was playing? False
04/28 16:20:31 Trace: [zone Living Room] Suspend
04/28 16:20:31 Info: [zone Living Room] Canceling Pending Sleep
04/28 16:20:31 Info: [zone Living Room] Canceling Pending Sleep
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] => Connecting
You can see the connection to the ARIES_G2 being lost before getting reacquired.
I see this before the disconnect:
04/28 16:19:49 Info: [stats] 9914mb Virtual, 2389mb Physical, 1008mb Managed, 360 Handles, 61 Threads
04/28 16:20:04 Info: [stats] 9914mb Virtual, 2389mb Physical, 1006mb Managed, 360 Handles, 65 Threads
04/28 16:20:19 Info: [stats] 9954mb Virtual, 2389mb Physical, 1005mb Managed, 360 Handles, 70 Threads
**04/28 16:20:31 Trace: [raat_ll/client] [AURALiC ARIES_G2 @ 192.168.86.136:49236] no data received for >10000ms. Killing connection.**
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] => Disconnected
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] lost client connection. Retrying
04/28 16:20:31 Trace: [raat] [AURALiC ARIES_G2 @ 192.168.86.136:49236] connecting (attempt 1)
04/28 16:20:31 Info: [transport] destroyed zone Living Room was playing? FalseIt seems to be saying that it hasn’t received anything in 10 Secs and it disconnected because of that. If I take a look at the timestamps, I seem to see data coming in few seconds before.
Was this a valid disconnect?
04/28 16:20:19 Info: [stats] 9954mb Virtual, 2389mb Physical, 1005mb Managed, 360 Handles, 70 Threads
**04/28 16:20:31 Trace: [raat_ll/client] [AURALiC ARIES_G2 @ 192.168.86.136:49236] no data received for >10000ms. Killing connection.**
There’s a gap of 12 seconds here. 16:20:19 then 16:20:31
Looking back at what you originally said confirms what the logs are saying. Your server is intermittently losing its connection to the Aurelic. So we should focus our troubleshooting on that connection. How is your server connected to your router?
Duh… of course!
I tried connecting two ways. I use Google Wifi, which is mesh network. It was originally hardwired to one of the 4 routers of the mesh. I thought it might have been to network connection so I moved it to a 24 port switch which connected to the main router which is hardwired into the At&t router. It’s the same switch which I have connected to TV. I have never had a problem with streaming with Netflix, Amazon, or Apple TV.
Let’s temporarily bypass the switch and plug the Aires directly into your router. Frequently simplifying your network topology can resolve a lot of issues like this.
I agree with the approach, but this was working fine until a few months ago with the first configuration. Is there a way to find out why we disconnected? Was the disconnect from the network itself (Between the switch and server) or was it between the server and the streamer?
That’s what I’m trying to determine with this test.
Sorry, but I’m unable to connect it to the AT&T router…. as it will be a different subnet. If I run a speed test from the switch to the network, the original configuration, I see ~165mbps…… when I run the test on the switch, I’m getting 365mbps. The 165 is running wirelessly and the 365 is running everything wired. It did not make a difference either way.
There must be more information in a log somewhere. If it is a network problem, I can search the log on the incoming at&t router or on the mesh itself. I did run a test with accessing files locally and it failed, so my bet is the problem is between the Roon server and the Aurelic. Do you agree?
Unfortunately, speed isn’t the issue here. A stable connection between your server and the ARIES is what you need.
Sure at least that could eliminate a possible point of failure.
I have no logs that I can find on the AT&T router or Google wifi. I have close to 50 devices on the network, and don’t have issue of disconnects. I’ve been running this same configuration reliably for over a year until a few month ago. For the past few months I’ve only had this problem.
We’re seeing a disconnect cause by a 10 secs timeout. We are seeing the logs from what seems to be the receiving device. What is the sending device? (I think you said it was the ROCK.) We need to determine whether the sending device sent something that was dropped, or it didn’t send something because it didn’t have anything to send.
Who was the sender… and does it also have a log? (It seems we are only seeing message from one side.)
Looking back on previous posts I realized there was a slight miscommunication.
Here I meant to plug it into the Google Wifi bypassing the switch. I want to rule out the switch being the problem.
That was the original scenario. It was plugged directly in the Google Wifi router.
Is there anyway to find the log for the party sending the data to the one who is aborting the connection?