Intermittent Rebooting of ROCK with Large Database (ref#T9UBJ6)

[Ken_Talbot]

Hello @alex_h @connor

The issue remains - it’s crashed twice

On examining the files in question neither were corrupted

After a reboot they both played fine

I now have another irritating problem - many Qobuz files will not play, and they become stuck until I move onto the next song. I have disconnected and reconnected my Qobuz account on a couple of occasions, but it makes no difference.

So now I have an expensive piece of software which is struggling to play not only my own files but also streamed ones.

Not very impressive really

[Mr.Flibble]

@Ken_Talbot

many Qobuz files will not play, and they become stuck until I move onto the next song.

This is a known issue that Roon are waiting for Qobuz on.

[benjamin]

Hi @Ken_Talbot,

Thanks for the update! @Mr.Flibble is correct with the above; this is a known Qobuz issue upstream of Roon that our team is actively working on alongside Qobuz. Here is the tracking thread for this issue:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

Everyone, please read the release notes, or the content of this thread, including updates from Roon staff. The latest update did not include a fix since the issue is upstream from Roon, i.e., the fix will come from Qobuz. The update allows Roon to gracefully skip a track when the Qobuz API returns an empty stream.

@Ken_Talbot

The issue remains - it’s crashed twice

Is this occurring when accessing the same file? We can see from a fresh ROCK diagnostic file that the machine is simply running out of available RAM each time it crashes.

Have you considered increasing the RAM to 16GB?