I have a Roon Core installed on QNAP TVS 471. The Version is “1.5 (build 334) stable”. I have a DAC “Chord Qutest” connected directly to the USB out of the QNAP.
Until today, I was able to listen to internet radio properly (i.e. with sound coming out from both sides of my speakers). However, since today, I am only able to hear sound coming from one side of my speakers (left side). There is no sound coming from the other side (right side).
Also to add, for playing normal music file residing in the QNAP, I have no issue in the past and also now. So the problem appears to be isolated to only internet radio streaming and only started today.
Would you be able to advise on what I need to do to resolve this issue?
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Additionally, may I ask that you include a screenshot of the signal path when this is occurring?
Thanks, @Mong_H! Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to pass the diagnostics over to the team for further analysis.
I wanted to touch base with some good news, we were able to reproduce this behavior and we’ve opened up a bug report with our developers.
While I can’t say for certain when this bug will be fixed, getting things reproduced in-house is a critical first step, and we will keep this thread up to date as the team passes along feedback and work begins to get this resolved. Thanks again for the report!