Hello Everyone,
Apologies if it’s been a while since you’ve heard from us on this, but rest assured that this is a high-priority issue internally. Unfortunately due to the complexity of the problem and our inability to reproduce it reliably, it has been a difficult one to nail down.
Due to how locked down iOS is, it is nearly impossible to place any instrumentation around the app so that we can determine the root cause on customer devices. We can see RAM growth in the logs and then an app crash, but the reason why the memory grows in the first place is still unclear.
Based on user reports, we have observed some common clues, which suggest that this may be related to Roon’s interaction with the device’s network interfaces. Of these interfaces, a disproportionate number of users experiencing this issue have some version of IPSec VPN installed.
Based on this clue, we have attempted to reproduce the issue in the lab on a variety of iOS devices, and have even tried iOS devices with IPSec VPNs such as SlickVPN and Surfshark and have not seen the issue occur yet. Since we are unable to see this occur on our end reliably, it makes it quite harder to determine the actual root cause of the issue.
Our investigation is ongoing and it may take some time to uncover the root cause, but once we do so, we will be in a much better position to address it head-on. Thank you for your continued patience here.