HI @Alan_Wishnoff,
Thank you for your patience in awaiting an official response from Roon.
In reading the entire thread, it appears our valuable community members have done everything they can to try and help. Now that almost everything has been tried, I don’t have much left for you other than a reiteration of two of the steps:
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Disconnect the storage drive to see if anything changes.
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Network reset as offered by @Axel_Lesch in the post before mine.
In looking at our account servers, the Nucleus hasn’t been seen by Roon for 8 days. Our last record shows all of your device versions are up to date too.
The puzzling part is where you’re getting a network address and are internally pingable. It’s almost like a firewall is stopping Roon’s comms.
Let’s try the reset of the network and removing the connector for the storage drive. The network reset is what I am hoping will do the trick given the odd nature of the issue.
Please let me know what you find after trying these things. I will stand by to assist you with the next steps regardless of the outcome.
Regards,
Wes