Hi @scott_powell ---- Thank you for the feedback and sorry to hear that you are experiencing this issue. I would like to gather some more information from you, while we try to troubleshoot this problem.
Can you please describe, in detail your current network setup (hardware being used, how it is setup, etc) and also please provide a screen grab from your ipad while it’s in the state that you described above. Thanks!
Within the network, the Mac Mini is hardwired to one of the ports on the Netgear. The laptop, iPad, and iPhone mentioned in this thread are all wirelessly connected on the router’s 5G channel.
When the connection problems occur from my Macbook (as they are now), this is what it looks like. It’s been showing this status for about 15 minutes:
When the problems occur from the iPad/iPhone, it just repeatedly tries to connect to the system. At some point it might prompt me to ask if I want to connect to a different server.
No error messages are shown and I’m not aware of any system logs in the Mac app or on the remote apps.
To give you an idea how random the problem is, right now the laptop shows that Initialize status and can’t connect. But my iPhone remote app connects no problem. The iPad just says “Looking for remote libraries”
Here are the firewall settings (note: Plex and Spotify aren’t running; I think RAAT is a Roon app).
@scott_powell ---- Thank you for the provided information. I’d like to get a copy of your logs to our developers so we can take a closer look into the issue you are experiencing. I will contact you via PM momentarily with instructions on how to get logs to us. Thanks!