I have activated diagnostics mode for your iOS devices so our technical team can get some more insight into this issue.
Can I please ask you to open the Roon iOS app and let it sit for a few minutes? With diagnostics mode enabled, this should automatically upload a set of logs to our servers next time your iOS device is online. Thanks!
@saschamt - It appears that logs from your iPhone have yet to be delivered, I would reboot your iOS device when possible as this may help re-establish contact with our diagnostics servers.
@Mike_Ormerod/@Bernd_Kurte - I am taking a look at the diagnostics from your iOS devices and I’m not noticing any visible crashes, or at least they aren’t being logged. When crashes are not logged, this may be due to the iOS system itself forcibly closing the app.
Diagnostics mode shouldn’t have such an impact, all it does is upload a log package to our servers, it doesn’t change any networking settings.
@Bernd_Kurte/@Mike_Ormerod - Can you let me know the exact local time + date if you experience any further crashes and which screen you were on right before the crash?
@noris - Coincidence or not, but since Diagnostics was enabled, as mentioned earlier I’ve not seen a crash at all today, so far, whereas yesterday it would crash within seconds of opening the app. I just updated to iOS 13.1.2 and so will continue to monitor it.