KDZ
October 15, 2019, 8:51pm
44
Same problem for me, really annoying :((
But on my iPad Mini 5, iOS 13.1.2 as well, no crashing problem at all !
I hope it can be fixed on my iPhone, as I use it as well to pilot roon …
noris
October 17, 2019, 2:41am
45
Hi @Lambert_Kou /@KDZ - Please see my post on the following thread for an update to this issue:
Hi All,
Thank you for your reports surrounding this issue.
We have been investigating this issue internally for some time and have been trying to reproduce this behavior in the lab, but unfortunately it seems that we are not able to do so reliably.
It appears that there may be some distinguishing factors that cause this issue to occur on some iOS devices, but not all, and we have not located any patterns to the reports so far.
This is not suggested as a permanent solution, but we have heard …
KDZ
October 27, 2019, 8:48am
46
Hi Noris,
jonathan
October 27, 2019, 5:13pm
47
And what was the solution for you?
KDZ
October 27, 2019, 6:04pm
48
I suppose the update 13.1.3 , I’m not sure indeed .
Arjan_Bor
October 29, 2019, 8:03pm
49
I am updating to 13.2 now and hope this will fix the crash. I am just a new roon user and when it is this buggy I will cancel my trial and don’t buy this software.
I’ve had 13.2 for a few weeks and not had a single Roon crash.
KDZ
April 10, 2020, 3:24pm
51
No problem anymore for me, I’m on 13.4
Jim_F
July 4, 2020, 8:24pm
52
Roon is working perfectly on my new iPhone 11 Pro Max. I’ll report back here if I have any problems.
noris
July 20, 2020, 9:11pm
53
Hello Everyone,
We are still looking into this issue and we are looking for users who would be willing to install a special version of the Roon app with additional logging capabilities. If you are interested, please PM @dylan , thanks!
Hi everyone,
Our QA team has continued to try to reproduce this issue in a controlled environment, but unfortunately nobody on the Roon team has been able to see this issue consistently. As we continue forward with our investigation, we are hoping to gather some additional diagnostics from anyone who is experiencing this issue regularly. If you’re interested in helping with this, which includes a special version of the Roon app that has additional logging, please send me a PM and I’ll walk thro…
Jim_F
July 22, 2020, 5:33pm
54
I just upgraded to 13.6 on my iPhone 11 Pro Max. All is good so far, but I didn’t have any issues before.
Runs fine on iOS 14 Public Beta 1 also
1 Like
system
July 22, 2021, 7:31pm
56
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