iPhone app constantly crashs

Support
1

Mac Pro 2012

<WIN 10 Latest update, machine info (4 core 2012 Mac Prob, Xeon 3ghz, 12gbECC) →
IPhone 11 Pro latest updates.

HUAWEI HG659 Ethernet to Mac Pro Wifi to iPhone.

Audio Devices

SPDIF TO DENAFRIPS ARES DAC

THE iPhone app freezes constantly with no apparent trigger. I would say that I have to force quite and restart the app 50% or more of the time that I use it … Total PITA, I just signed up for a year with roon and currently drives me up the wall.

I dont know what else to say your than I don’t see my current network infrastructure as the issue as I use roon a few years ago and never had this issue. Everything else in my place is stable over the network. Also I used the same dac and Mac Pro previously and no real issue. I would say that after the last roon update it’s almost worse. Example your using the app just fine , 2 seconds later you go back to to for whatever reason and it just freezes, there is no apparent patterns to the crashes. I can’t be the only person having this issue??

Regards,
Ray

2

You are absolutely not alone. Roon is well aware of this issue, tests have been run, data has been collected, a year has passed (in my case), and it still happens. Only a phone shut down and reboot fixes the issue…until it happens again.

Do a search on this forum. It is WELL documented.

3

Apologies for the delay, @Raymond_Beck! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.

We are looking into this and posted the latest update here:

Keep an eye on that thread for future updates.