Issue accessing Qobuz and Roon app post-update on 7/3/2024 (ref#XI8G06)

[c.curtis117]

Full form submission

What’s happening?

I'm having trouble connecting to Roon

What type of connection issue?

Something else

Since your update on the 7/3/2024 I have not been able to access Qobuz now I cannot access Roon app at all

[Suedkiez (Just a fellow user like you)]

Which kind of Roon Server are you running? There is a known issue currently with certain 3rd-party servers and very old Linux distributions:

I'm having issues accessing Roon services or Tidal / Qobuz / KKBOX after the latest update (build 1382) [See Staff Post - Manual Fix Avaliable]

Hello All, Thank you for your patience here as we have been looking into this issue. We have determined that out-of-date components on some very old operating systems running Roon Server were preventing connectivity to Roon’s cloud infrastructure, as well as our streaming partners. We have listed a procedure below to manually override this connectivity behavior, and restore your Roon functionality. Please note that you will only need to do this procedure once and the change will be retained. I…

[Suedkiez (Just a fellow user like you)]

Update:

Information on Roon's March 6, 2024 Connectivity Incident (inability to connect to Roon services, Qobuz, Tidal, and KKBOX)

On March 6, 2024 Roon released version 2.0.30 which included build 1382 of Roon Server. In the day following the release our support team received reports of connectivity issues from a very small subset of the Roon user community. Upon investigation it was discovered that a small, maintenance-focused change in Roon was resulting in some devices being unable to establish a connection with Roon’s cloud services as well as the cloud services of our streaming partners (TIDAL, Qobuz, and KKBOX). Due …

[benjamin]

Hi c.curtis117,

I’ve merged your thread into the larger tracking thread on your issue - which also contains a manual fix for the time being. If you’re not able to get things up and running after going through the steps on the tracking thread, please let me know ( you can tag me directly at @benjamin.)

Thanks!