I have the identical problem. Backups to all locations other than Dropbox work fine. Backups to Dropbox fail immediately and give a “Backup Failed at [Time]/ Error backing up database” error message. See attached screenshot. Roon is authorized and created a RoonBackups folder in Dropbox, but ba…

Hello @Jordan , thanks for checking that. I spoke to a member of the QA team in charge of this ticket and they’re making it a priority. I should have something for you soon!

Thanks. Look forward to hearing what they come up with!

Hello @Jordan , and thanks for your patience here! Our QA team found what could be a possible networking issue when you’re trying to back up to Dropbox. They’d like to compare the logs to another set so we can confirm the issue. Could you please make another attempt to back up to Dropbox and provide …

I have been in the same boat and have sent logs in the past. Should I send another set as well?

Hey @Adam_Wahler , I replied on your original thread with next steps.

Hi Nuwriy, I just attempted a dropbox backup and received the same error message 8/17 22:44 - see attached screenshot. [Screen Shot 2020-08-17 at 10.44.15 PM]

Hello @Jordan , thanks for the timestamp! I’ve sent it and a new set of diagnostics to the team.

Hello @Jordan , our QA team got back to me with some suggestions for your issue. They asked if you could do the following: Relogin to dropbox and try to backup again If it’s unsuccessful, change the backup folder in dropbox and try again If it’s still unsuccessful, set up brand new dropbox account …

Nuwriy, Thanks for your help. With the latest Roon update a few days ago, dropbox backups are now working for me, so it is not necessary to try any of the recommended steps – which by the way I had already done prior to seeking assistance (other than suggestion 3 - opening a new dropbox account, w…

Hello @Jordan , I’m glad things are working again! My apologies that took longer to get to a resolution, but I appreciate your patience in working with me. Please let me know if the issue returns, we’re happy to help!

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Issue backing up to Dropbox

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