Issue with Music Library (ref#YQX0VY)

[Ricky_Lu]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

something wrong with the music library

Describe your network setup

my home network is ok, but i'm living in China mainland, so my intel nuc running roon rock can't conncet somewhere without vpn

[Carl]

Thanks for taking the time to write in! Unfortunately, based on your status, and if no upstream services are reliable, you may need to try a different proxy service or VPN.

Roon however isn’t equipped to provide guidance on how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?

I hope this may help as it falls outside the scope of support.