Issue with Roon Album Tags not linking to existing tag in library [Roon Investigating]

Support
23

Hi @benjamin it’s been over a month now, do you have any insight into what happened here?

24

Hi @CrystalGipsy,

Unfortunately, our team was not able to discover anything of value in regard to the issue. However, it appears to be specific to your database in this case.

None the less, I’m glad to hear you were able to self-diagnose and get things back into a functioning state. :+1:

25

Hi @benjamin, this is deeply disappointing. It might well by unique to my database but this doesn’t change the fact I have not been provided with an answer as to why Roon refuses to accept a roonalbumtag that worked perfectly fine one minute and then stopped the next. I really feel I should not have had to change my tags to skirt around the problem. What’s to stop this from happening again? It doesn’t give me much faith in the underlying database structure Roon maintains.

1 Like
26

This topic was automatically closed after 20 hours. New replies are no longer allowed.

29

Hi @CrystalGipsy,

We’ve revisited this report and concluded you’re possibly encountering a long-standing, known issue. QA has a copy of your database from our previous investigative work - we’ll use that to confirm and bring our next steps here.

31

Okay thanks. I can send an updated one if that’s of any interest.

32

Hi @CrystalGipsy,

An updated database would certainly expedite our efforts. Here’s an uploader that should have a sufficient file size limit.

Thank you again for your help.

35

I uploaded one yesterday to the other link you gave me on the other thread.

36

Hey @CrystalGipsy,

Sorry for the delay and thanks for the upload, we have added this info to the investigation ticket.

There aren’t any additional details needed at this time, so we will go ahead and close the thread for the time being, and if any other questions arise after the developers have reviewed the case, we will re-open the thread and reach out once more.

Thanks again for your report, and thank you in advance for your patience as the ticket progresses through development…

38

What’s happening?

· Other

Describe the issue

I accidentely deleted a TAG showing in "My Tags" which is based on a file tag (roontracktag/roonalbum tag) and the tag is not coming back after a rescan of my library

Describe your network setup

No changes have occured to the network, Roon installed with latest version running on NUC with i7 processor 12th generation

See also my earlier report : RoonTrackTag not showing in the TAG overview [Ticket In]

40

Hi @Benedikt_Gruyaert,

You’re not alone in encountering this long-standing issue. I’ve merged your post into the relevant thread.

Please allow us a chance to escalate and we’ll respond with the current status of this ticket.

43

Thanks @connor. It would be nice to have a solution after this long time…

44

Any update on this? Thanks.