Issue with Roon playback to local line out (ref#PVVVWN)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

Is there a specific error message you see? If so, please select from the following options:

· "Too Many Failures - Stopping Playback"

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Are you having an issue with a single Zone or multiple Zones?

· I'm having playback problems with a single Zone. The rest are fine.

Does the issue happen with local library music, streaming service music, or both?

· I only have local library music, so I can't test streaming service music.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· JBL Xtreme 2 speaker connected via line out

Describe the issue

Roon cannot play to local line out

Describe your network setup

MacPro 2012 connected to external speaker via line out

2

Hi, I have a JBL Xtreme 2 bluetooth speaker attached to the MacPro hosting my Roon Server via a cable attached to my line out. (Bluetooth is off.) Setup worked fine before today. When I click Play for this endpoint, playback fails with the message “Too many failures…” However, I can play to remote endpoints. Also, I can play to the local speaker via line out using Apple Music. I have restarted, re-installed Roon, etc. Also, I can play to the endpoint using Roon from a different computer via bluetooth. Stumped!

3

Hi @MJ_Milloy,

This symptom matches a regression for which we’ve recently shipped a hotfix. This affects older Mac models, and while it’s limited to Big Sur/Catalina, diagnostic logging shows traces associated with your account that indicate this machine has the same regression.

Have you attempted the steps here?

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