Issue with Settings >> Audio >> devices

Hi @nuwriy

This issue is intermittent but I have managed to replicate it this morning.
For reference this is with Roon Server running on a Linux machine.

Loaded Roon on my iPad.
Went to Settings >> Audio
The iPad appeared as enabling but didn’t enable

So entered the text

Hit return and the app closed

On reopening the iPad was there but named differently as Marcus’s iPad (which is the correct original name)

Since doing this at 11:20 BST this has now happened again at 11:54 BST but it can be stable for quite a while.

Thanks @Marcus_Russell, I’m going to enable diagnostics for your account so we can get this info over to the team.

Similar/same thing happens to me when trying to choose to use my iPad as the output device from the Roon app on the self same iPad. More often than not I see the same thing mentioned here where it shows ‘Enabling’ with a blank name field. Entering a name seems to cause Roon Control to crash . When I reopen the app things seem ok again and I can successfully choose the iPad as output.

Just thought it might be helpful to know you’re not alone!

Thanks @gkoop - it sounds the same and it does help :slight_smile:

Hi @nuwriy

The issue has arisen again this evening.

This may be coincidence but I noted the following:

Load the app on iPhone
iPhone was immediately available as an end point
Leave the app playing on a different end point (i.e. not set to output to the iPhone)
Leave the iPhone to go to sleep
On awakening and going to the app (which is still loaded and which will display the last displayed end point with what ever is playing) then select that output as if to switch zones - the iPhone is not available
Go to Settings >> Audio
the iPhone shows as ‘Enabling…’
Enter a name
Hit return
Control App disappears/crashes
On reloading the Control app the iPhone is now available from the current playing item when you select to switch zones
Exactly the same thing happens with an iPad
At no point did I actually select the iPhone for output (or in the case of the iPad the iPad)

Hope this helps

Hello @Marcus_Russell, while researching this thread I found the following directions from another support member that might be helpful here. Please give this a try!

Hi @nuwriy

The issue is rather different as far as I can understand and this relates to a containerised Roon Server environment - I am running full Debian Linux and it doesn’t use the ‘deep freeze’ concept as far as I know.

I have also seen this same issue with Roon Server on Mac OS on both my iMac and MacBook Air so I don’t think this is the cause of my issue.

Thanks anyway

Hello @Marcus_Russell, thanks for checking that. Another item we wanted to try was your other mac as the core. I know you had mentioned it in the first post, have you tested it to see if the issue is present there too?

Hi @nuwriy
Yes I have and yes it is present there too

Hello @Marcus_Russell, could you please reproduce this issue one more time with the iPhone and iMac one more time and reply here with a timestamp when you do? I’d like to enable diagnostics for your account and get a report to our QA team for further analysis. Thanks!

Hi @nuwriy

Will do - it will be next week as I am away for a few days

Hi @nuwriy

I have now replicated this but it is still difficult to repeat to order.

Kit
iPhone 7s running iOS 13.6
Roon app is always in Dock

Steps:
iPhone running and Roon Control already running on iPhone
On iPhone tap Roon app in dock - appears to crash
Reload
Go to Switch Zone - no iPhone end point showing
Go to settings >> Audio
iPhone showing as previously stated ‘enabling’ - wait a few seconds nothing happens
Enter some text to ‘name’ the end point
App crashes
On reloading app the iPhone now shows in switch zone and settings as enabled and all works until the next time
All times are BST
Checking the RoonServer log this started at 08/17 06:48:37 with connection working at around 06:52

I then closed the iPhone at around 08/17 06:53:47

Hi @nuwriy

I have just noticed this approach

load Roon control on my iPad (technically it’s in standby mode I believe)
go to zones from the track currently playing
If iPad is not showing as a zone then force close the app
Reload Roon control
And then in zones the iPad is now available

Hi @nuwriy

In my last but one post I stated:

On iPhone tap Roon app in dock - appears to crash

However I think it maybe is loosing focus - i.e. it disappears but if I check for what apps are running it still shows

Hello @Marcus_Russell and thanks for the detailed steps! I’m going to get this information over to our team now.

9 posts were split to a new topic: Blank device name

Hello @Marcus_Russell, my apologies for the delayed response. Our team is still investigating the issue and would like to pull a fresh set of diagnostics. Could you please reproduce the issue one more time and reply here with a timestamp of when you do?

Afterward, please use the directions found here and send us over a set of logs using a shared Dropbox link.

Hi @nuwriy
As it happens it has occurred just now.

I will PM you with a shared link.

The time: 09/14 15:58

I went into the app on my phone (it was already loaded) and it seemed to be working ok and showed my iPhone.
I then unloaded the app on my phone, loaded again and went to switch zone and no iPhone.
Went to settings >> Audio and it was again ‘enabling’ Hit enter program appeared to close - on going back into it the iPhone was back in the list of zones.

Hello @Marcus_Russell, and thanks for the update! I’ll send that information over to the team now and will reply once I have received their feedback.

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