Issues with Tidal - unable to load albums etc

@support For a couple of hours now I haven’t been able to access any albums in Tidal and when performing a search it doesn’t give me the option for Tidal artists or albums, just my local storage (NAS)

Have restarted the Roon server app (ROCK)
Have rebooted the ROCK
Tidal works locally ok from my MacBook and iPhone without any problems
Logged out of Tidal in settings > services and when going back in get the network error message below but I know my network is fine.

Try clearing the Tidal cache

  1. Quit Roon (or RoonServer)
  2. Find and open your Roon or RoonServer folder
  3. Locate and delete only the cache folder ( Roon/Cache )
  4. Restart Roon

Similar issue here. When I browse compositions and, after selecting a paticular one, click on the Tidal tabs to see the Tidal albums which contain that composition, Roon correctly presents me with a list of those Tidal albums. However, clicking on any one of those presents me with a “This album was not found” screen.
Curiously, I can play any one of the albums. When an album plays, clicking on the “Playlist” button presents me the album art, Clicking the album art briefly displays the “Loading album” message, The album page then correctly shows up in a normal way.

Unfortunately that didn’t make any difference.

Just to clarify it’s not loading any Tidal albums or tracks anywhere within Roon.

Have just tried a playlist and that displays 0 songs but does show the number of tracks and duration at the top though.


SSL problem???

12/13 21:09:17 Warn: Error in web request NetworkError (System.Net.WebException: Error: SecureChannelFailure (One or more errors occurred.) —> System.AggregateException: One or more errors occurred. —> System.IO.IOException: Unable to read data from the transport connection: Connection reset by peer. —> System.Net.Sockets.SocketException: Connection reset by peer
at System.Net.Sockets.Socket.Receive (System.Byte[] buffer, System.Int32 offset, System.Int32 size, System.Net.Sockets.SocketFlags socketFlags) [0x00016] in <126998f2e5ae42fe95554117eb649feb>:0
at System.Net.Sockets.NetworkStream.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 size) [0x0009b] in <126998f2e5ae42fe95554117eb649feb>:0

12/13 21:09:17 Warn: [metadatasvc] FAIL (564ms) NetworkError
12/13 21:09:17 Trace: [tidal/storage] sync completed unsuccessfully in 848ms: Result[Status=NetworkError, ErrorText=Error: SecureChannelFailure (One or more errors occurred.)]

Found the issue, looks like my security appliance is thinking that the Roon API interface is a parked domain.

@support what URLs do you use for metadata etc so I can whitelist them? (I’ll see if I can whitelist *

@Andre_Gosselin We are aware of this specific issue (which has nothing to do with the main subject of this topic). I apologise for the inconvenience - we will fix it as soon as we can.

We’ve migrated some server infrastructure recently but the domain definitely isn’t parked – whitelisting the domain seems like a good idea to start with.


A post was split to a new topic: Unable to Load Tidal albums