Core Machine (Operating system/System info/Roon build number)
macOS Mojave / 10.14.6 / 2.7 GHz Intel Core i5 / Roon Version 1.7
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Airport Extreme / Computer on Wifi but issue happens on Ethernet as well
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
All music is on the 1TB SSD on the computer.
I have gone through all the posts in the forum that talk about this and the directions on the main site but still nothing. Maybe I am going crazy as this seems straight forward enough. But just to confirm when this works correctly I should be seeing all my iTunes playlist in Roon under Playlist?
Hello @Marc_Gerrard, in the watched folder with the playlists and the tracks for said playlist, did you enable the “Import iTunes Content” option?
Yes I did enable that and it didn’t make a difference sadly.
Hello @Marc_Gerrard, if the playlists are directly next to the tracks they contain you shouldn’t have an issue. Can you send me a screenshot of your watched folder in Roon and one of the folder in Finder with the playlist visible?
Is this what you are looking for? Thanks for your help. It is quite important I get these playlists working to make the best use of Roon.
I provided the screen prints you asked for. Do you have any other suggestions.
Hello @Marc_Gerrard, and thanks for the screenshots! Could you please send me a copy of the playlist here? Thanks! I’m also going to send you a PM with another step.
Hi @Marc_Gerrard , thanks for your patience while I discussed your report with the team!
Our QA team is currently investigating this and similar reports. We can’t provide any specific timelines just yet, but we’ll be sure to follow up as soon as we have more information.
Do you have an update? Thanks.
Do you have an update? In the mean time you have charged me but this isn’t solved sadly.
You have our apologies for the trouble here. I checked our internal tracker with Nuwriy and confirmed that this is still with our QA team for investigation. The QA team’s queue is a bit longer than typical right now, but as soon as the team is able to complete their investigation we’ll be sure to reach out ASAP. We can’t offer any timelines just yet, but we’ll follow up as soon as we can.
So almost a month later and still no solution? Is this issue now dead and I just need to live with it?
Hello @Marc_Gerrard, I checked for an update on your investigation and we were able to locate a few items I’d like you to remove from the playlist to see if this helps:
in the string Locationwww.Âfcom.Âfr/Âpbb/Âpbb.Âpls located on line 2776981 of the XML file, could you please remove this?
There are also some smart playlists I’d like to remove to see if this helps, please let me know!
Can you provide further instructions on how to remove a specific line in the XML file. I know enough to go into text edit but nothing is displayed as lines so it is hard to find what it is you want me to locate?
Also, can you be more specific about smart playlists? I actually do not use them so again don’t know what exactly it is you want me to do?
On another note, Roon repeatedly stops playing now and when it restarts it takes about 10 - 15 minutes to open. Surely this isn’t normal?
What are you using to edit the XML file? If you use Ctrl+F you should be able to search for
<key>Location</key><string>www.Âfcom.Âfr/Âpbb/Âpbb.Âpls</string> — That’s what needs to be removed.
Another thing I’m hoping we can look at based on our QA team’s feedback — I’m hoping we can confirm that the path shown in the XML file is the same as the path that Roon is seeing.
Can you locate a track in Roon that you believe should be in one of these playlists, click the three dots by the track, choose View File Info, and then send us a screenshot of that?
I did what you asked and still no luck. The song plays in itunes no problem in its playlist but still no playlists show in Roon what so ever.
We discussed this with the team today, looking over the information you’ve provided and the XML file.
Initially you shared a screenshot of
Settings > Storage showing only the default
Music folder. In you most recent screenshot, if looks a little different — The file is located in a
Music Library folder.
The iTunes XML file has relative instructions that Roon uses — Meaning the location of the XML file is very important. If the file is located somewhere separate from your iTunes library this won’t allow Roon to properly find and import playlists.
I think we see what we need to do to get things working, but before we I provide instructions I am hoping you can provide a couple clarifications to make sure we are on the right track:
- Please share a screenshot of
Settings > Storage showing all watched folders.
- Your iTunes library is located in the
Music Library folder, which is added as a watched folder in Roon, correct?
Settings > Storage, if you click the 3 dots and go to Edit next to each watched folder, can you confirm that under Options the setting for Import iTunes Playlists is set to Yes?
I did move my Roon core to another machine but got the same issue in Roon not being able to read my iTunes playlists. I am really ready to just give up on this one. I love Roon and will continue to use it. This would have been really nice to have but not a deal-breaker. We have been at this for months now so maybe your program just doesn’t work for me around this topic.
I am moving onto other issues now. Roon takes about 15 minutes to open and randomly stops playing all the time. I am troubleshooting these issues now.
Either way here are the screen prints you wanted.