Just purchased Roon Nucleus+ and it won't power up

[Jason_Maddox]

I just purchased a Nucleus+ and it won’t power up.

I checked the power adapter and it doesn’t appear to be powering at all. I’ve tried several outlets that are working in my house. It appears there should be a little LED light on the power supply as well which doesn’t turn on.

How do I contact you all so I can get a replacement ordered?

Thanks.
Jason

[AceRimmer (Smoke me a kipper, I'll be back for breakfast!)]

Where and when did you purchase this?
Is it brand new?

[RodS (Nuts)]

Have you checked the fuse in the mains plug?

[noris]

Hi @Jason_Maddox ,

Thanks for reaching out and welcome to the forum! Did you purchase this Nucleus though our store or though a dealer? I will followup via private message (Green notification in the top-right corner of the forum) to gather purchase and shipping details from you, thanks!