Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· KKBOX
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· This issue seems related to the streaming service itself, so it is not specific to any particular audio device make or model.
Describe the issue
Hello, after connecting KKBOX to Roon, I can access my playlists, but I’m encountering an issue where songs won’t play. Here’s what I’m experiencing in detail:
Roon displays the song as loading, but no sound is played. Using a packet capture tool, I observed that Roon repeatedly sends requests to api-kkbox-audio.qp.kkbox.com.tw, with a loading loop that lasts about a minute before showing a playback error message. I have checked my network connection, and no issues were found. I can play songs without any problem directly in the KKBOX app. When I switch from Roon to the KKBOX app, I receive a notification asking if I want to switch playback to this device, indicating that my KKBOX account is connected to Roon, but playback still doesn’t work.
I also noticed on the Roon forum that users have reported similar issues over the past few months. Support responded, but it seems the issue was not resolved. I recently resumed using Roon with KKBOX and found that the issue persists.
Could you please check for any recent updates or confirm if there are compatibility or configuration issues between Roon and KKBOX? Thank you very much!
Just to confirm here, when you switch over to the KKBOX app, you still see the same issues, even outside of Roon? Or did I misunderstand your statement here?
Does the issue impact all albums or just some? If you navigate to a random album from KKBOX side-bar tab, do you have issues with that as well?
Thanks for the follow-up. Here are my answers to your questions:
Playback in KKBOX app: No, when I switch to the KKBOX app, everything works fine and playback is normal. The issue only occurs when I’m using Roon.
Notification when switching from Roon: Yes, when switching from Roon to the KKBOX app, I receive a notification asking if I’d like to switch playback to the device. However, even after accepting, playback still doesn’t work.
Issue with all albums: Yes, the issue affects all albums. All album information, including my playlists, loads without any problem. However, when I try to play any album or track, none of them will play, despite everything appearing correctly.
It seems like the issue might be specific to Roon’s integration with KKBOX, especially since playback works fine directly in the KKBOX app.
Do you have any active firewalls tied to the Mac running Roon Server? If possible, can you temporarily test out disabling your Mac firewall and see if your issue persists?
Any VPNs you may be running will need to be disabled as well, as these fall outside the scope of our support, unfortunately.
With that, if there are any larger firewalls at play, Roon isn’t equipped to guide how to bypass state firewall restrictions, but users have gathered useful anecdotes in threads like this: Is Roon banned in China?
Thanks for your reply! Are you sure you didn’t make any changes on your end? After reaching out to you, I also contacted KKBOX to report the issue, and maybe they’ve fixed it on their side.
As for the national firewalls and other network-related issues, I’ve already done thorough troubleshooting myself before coming to you, so that shouldn’t be the cause.
In any case, everything is working fine now. Thanks again for your follow-up and support!