I’ve been on holiday to Spain and thought I’d have the perfect opportunity to take advantage of Arc at a villa with a good internet connection and solid wifi. Arc had other plans. I fired up the Arc app on my iPhone, only to be greeted with the attached screen.
Once again Arc proved unusable. In this instance I was obviously unable to update my core from my remote location. The Arc app on my phone was showing as up to date. With a sigh, I reverted to Spotify which worked flawlessly as expected.
When I arrived back home, I checked my core and it is showing as being the latest available version. No idea why Arc is telling me it is incompatible with the current version of Roon Server.
This type of disappointment is now my expected experience with Arc. There is almost always some issue that gets in the way of just listening to and enjoying music. I don’t want to spend an hour troubleshooting before I can perform the basic function that the app is designed to do. Especially when I can just open Spotify/Tidal and ALWAYS get the expected experience.
I, and many others, have a different issue with ARC. For many of us, we have ISPs that make using ARC somewhere between impossible to needing to become networking experts.
I use Starlink, and even tried using the recommended VPN software by the community, and I can’t use ARC.
So, I have given up on it!
I love the idea of ARC, but the implementation of it is difficult for many.
I thought it was, but it is only working to the extent that I can stream Qobuz with it.
I cannot play anything from my library on my Roon Core. I read many community threads on using the Tailscale as a workaround for people like me who are on Starlink internet. But, I just can’t get it to play my library tracks.
I installed Tailscale VPN on both my Roon Care and my iPhone 16 Pro Max.
With Tailscale VPN running on my iPhone and my Roon Core, I can access ARC on a Cellular network, but I can only stream Qobuz tracks.
With Tailscale VPN not running, I am not able to use ARC at all.
Upon login, ARC tells me that my Roon Core is only available on my home network.
Roon support said that it will not troubleshoot VPN issues, so I have not submitted a case to the support team.
Right, we already spoke in your AIFF thread and I see now that you wrote a new post there, but it wasn’t a reply to me directly and so I didn’t get a notification. I’ll reply there.
It seems that your Starlink upload speed is simply not sufficient for what you ask from it. ARC can’t do much about that.
pls check my post yesterday… I found the root cause from the log… roon is not listening on my actual router public ip address but listen to my proxy ip address… I am quite disappointed for their response…
I’ve been using Arc here and there. It worked well on my run with Tailscale integration. But I don’t know how well it will work if I’m outside of city.
It also work for me with zerotier, but i would be great to work without it as Ive do necessary port forwarding but roon listen on a wrong public ip address…
@Grant_Huang, please note that this thread is not in the Support section and will not alert our team for a response.
Unfortunately, your issue is entirely unrelated to port forwarding or the use of a proxy mesh service like Tailscale to bypass carrier-grade NAT.
Your ISP, China Telecom, has a firewall that prevents ARC from working by blocking access to external upstream servers. You will need to post in Tinkering to solicit a solution from Community, as this is entirely outside of Roon’s control.
It is regarding port forwarding. pls find my log Ive been shared in my post.
I have to setup proxy for my roon core as there is a lot API calls are needed to communicate with roon upstream servers, also for roon upgrade as well.
for roon arc, it is regarding port listining on public ip address. the API call determined wrongly and use my proxy ip address as my external ip address which make my roon arc cannot connect successfully… thats it.
hi All the same issues with me I have just given up on it(ie ARC) Qobuz and TIDAL work perfectly fine off my iPhone in my Grand Cherokee 4XE with a MacIntosh sound system plus there is always reliable Sirius XM
Same here. I have a 4G home Internet system, anything over a cable is too slow. To use ARC it seems I have to develop a new collection of skills. I have a interest in music listening not networking. Perhaps Roon should offer a discounted subscription for non-ARC users. We are getting zero benefits from much of their expenditure after all.
ARC never worked for me. I assume it’s beyond my control: perhaps ISP-level rather than finding the working network port or whatever. I could download and store locally is all.
Does that mean Roon is overpriced, though? My feeling is that the discovery / meta-data attributes adequately compensate for a loss of streaming. On the road I’m accessing music from iBroadcast, along with a couple of streamers and a DAP. More $$$. But the variety of music sells itself.
Everyone has something they don’t use. IMHO it would only lead to arguments about why one group gets a discount for x and the other group doesn’t get a discount for y.
ARC, we’re told, was the number one feature request - developed (presumably) at the expense of many outstanding lesser feature requests and niggles. So, be happy with it
