Windows 10 Pro/Intel Celeron CPU N3050 @ 1.6GHz with 8GB RAM
Roon Version 1.7 (build 6.10)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Netgear Nighthawk X6 R8000
Roon Core connected via ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Bluesound Node 2i (ethernet) Toslink connection to DAC
Sonos Symphonisk (wifi)
Raspberry Pi - HiFi Digi+ (wifi) Toslink connection to amplifier
Description Of Issue
Roon is scanning the library far too frequently (automatic scan interval currently set to 24 hours). When scanning, playback often stops and connection to Roon app on iPad and iPhone is either impossible or intermittent.
Library, 57,479 tracks, held on Seagate GOFlex Home NAS drive connected via ethernet with additional USB drive connected.
Hello @Alan_Ross, and welcome to the community! You should see a spinning blue circle at the top right-hand corner of your screen. Could you please click on the spinning circle and send me a screenshot of the resulting message? This should let us know if the scanning process is getting stuck at a particular point.
I hope this screenshot helps. The process always resolves and never gets stuck at any particular point, the issue is that this scanning process seems to occur with random frequency and has an impact on playback and connection.
Hello @Alan_Ross, I’m going to enable diagnostics on your account to help track the issue, while I’m doing that, could you please do the following and make a note of the time you do each:
Reboot your Core machine.
Start up Roon and let the spinner go for ~5 minutes.
Reboot your Core machine once more.
Start up Roon and let the spinner go for another ~5 minutes.
Once we have this information I can present it to my team for further analysis. Thanks! I look forward to receiving the timestamps from you.
I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers
Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.
Lots of instances of library refreshes seeming to happen non-stop and no connection to the room core issues over the last 24 hours so hopefully some of that is showing up on your end.
Hello @Alan_Ross, I tried to pull diagnostics from your core but it looks like it hasn’t been active in a few days. Could you please try opening Roon on the core so the report can upload? Thanks!
Hello @Alan_Ross, and thanks for your patience while I discussed this thread with our team. In your diagnostics, we found the following trace:
09/22 18:22:29 Trace: [push] restarting connection (Unable to read data from the transport connection: A blocking operation was interrupted by a call to WSACancelBlockingCall.)
09/22 18:22:29 Trace: [push] retrying connection in 43398ms
09/22 18:22:29 Trace: [storage] [directory] extracting \\goflex_home\external storage\MUSIC HD\High Resolution\Elliot Smith\Elliott Smith - Elliott Smith Expanded 25th Anniversary Edition (1995, 2020) [FLAC 24-96]\Disc 2\05 - Big Decision (Live at Umbra Penumbra - September 17th, 1994).flac
09/22 18:22:29 Warn: [streammediafile] error reading stream: An unexpected network error occurred.
09/22 18:22:29 Warn: [storage] [directory] Failed to extract audio format from '\\goflex_home\external storage\MUSIC HD\High Resolution\Elliot Smith\Elliott Smith - Elliott Smith Expanded 25th Anniversary Edition (1995, 2020) [FLAC 24-96]\Disc 2\05 - Big Decision (Live at Umbra Penumbra - September 17th, 1994).flac': CorruptFile
09/22 18:22:29 Trace: [storage] [directory] extracting \\goflex_home\external storage\MUSIC HD\High Resolution\Elliot Smith\Elliott Smith - Elliott Smith Expanded 25th Anniversary Edition (1995, 2020) [FLAC 24-96]\Disc 2\06 - Condor Ave (Live at Umbra Penumbra - September 17th, 1994).flac
09/22 18:22:29 Warn: [streammediafile] error reading stream: An unexpected network error occurred.
09/22 18:22:29 Warn: [storage] [directory] Failed to extract audio format from '\\goflex_home\external storage\MUSIC HD\High Resolution\Elliot Smith\Elliott Smith - Elliott Smith Expanded 25th Anniversary Edition (1995, 2020) [FLAC 24-96]\Disc 2\06 - Condor Ave (Live at Umbra Penumbra - September 17th, 1994).flac': CorruptFile
09/22 18:22:33 Trace: [storage] [directory] extracting \\goflex_home\external storage\MUSIC HD\High Resolution\Fleetwood Mac\Fleetwood Mac - Deluxe Edition (24-96)\Disc 2\04. Rhiannon (Early Take).flac
09/22 18:22:33 Trace: [storage] [directory] extracting \\goflex_home\external storage\MUSIC HD\High Resolution\Fleetwood Mac\Fleetwood Mac - Deluxe Edition (24-96)\Disc 2\15. World Turning (Live from The Burbank Studios, Burbank, CA, 1-26-76).flac
From this trace, it looks like the continuous scanning is due to the networked folder losing connection, this would also explain playback interruptions. I wanted to clarify that your core was connected via Ethernet and not Wi-Fi, right? Same with the NAS?
As an update, this issue seems to be increasing in occurrence and this weekend it has proven almost impossible at various points to use Roon without a barrage of constant library refreshes and core disconnection messages.
I understanding that there is a distinct possibility that it is being caused by a hardware fault on my end and I’m keen to try and identify what the problem is - not least because my annual subscription has just auto-renewed!
Something similar is happening to me, noticed it yesterday. I try to play a song and it plays for 10-15 seconds. Then Roon Core loses connection to the NAS where the files are stored. If I go in Storage is says the directory can’t be found. When I edit the directory location, the directory is found and the scan starts again. After it completes I can start playing a song for 10-15 seconds it the failure starts all over.
Hi. I’m not sure I entirely understand what you mean I’m afraid. I only have one internet and local network at my disposal and all other devices on it are working without similar issues.
Hello @Alan_Ross, my apologies for the delay, I had thought I replied. Are you able to set up a hotspot on your phone to test on a different network? If not, please let me know!
I’m not sure how exactly I would be able to do that, I could potentially connect the core machine to a hotspot - but I have no idea how I would do the same with the NAS drives that are being used for storing content.
Given that we haven’t been able to identify anything too specific from the reports that came through, what other factors might be a cause of the issue I’m having?
It’s worth noting that network instability is not an issue I am encountering with any other devices, regardless of whether they are hardwired or wi-fi.
This has been going on for ages now and I’m really keen to explore solutions.
