Thanks for reaching out to us here, I have some precursory questions:
Are your Linn DACs up to date on latest firmware?
How is the Core connected in this setup, is it on WiFi or Ethernet? Is there any change if it is connected via Ethernet if on WiFI?
Does this issue occur for one sample rate more often than another? Do you only see it happen for 96+ KhZ tracks or does this seem not to matter?
Just to make sure I’m understanding you clearly here - this issue does not impact the music itself playing but the only consequence is that the time indicator is stuck on 0:00 while music is successfully playing?
Good morning @noris
My first report.
7:37 AM on 8/29/19
Started playback of the disc
Local file 44.1 kHz 16 bit
Playback of track 1 OK, timeline blocked on 0:00
Playback of track 2 starts, timeline starts but referring to track1.
Playback stops at 2:47 (the lenght of Track 2)
Thank you for sharing those timestamps, I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
I did not see this report reach out servers yet, but please do let me know the next time your Core is active and I will check again, otherwise I can provide manual retrieval instructions. Thanks!
Thanks for sending those log files over, I can confirm I received them and have passed them to the technical team for closer inspection. I will be sure to let you know once there’s any new info to share, please also reboot your Core when you have a chance in case this helps re-establish connection to our diagnostics servers. Thanks!
Thank you for letting me know those additional timestamps, I have added them to your case notes. We have the necessary information for now, so I kindly ask for your patience until the technical team has a chance to review your case. Thanks!
I appreciate your patience while I had a chance to discuss your case further with the technical team. We have activated an additional diagnostics mode for your account in hopes of gathering some more info surrounding this behavior.
Can I please ask you to reboot your Core and let me know a new timestamp of the issue, one that does not occur immedietly after the Core is rebooted (as in at least 30 min or 5 tracks after it’s booted up)? Thanks!
here I am.
5:42 PM on 09/05/19
Inserted some tracks from various origins in queue
Started playback everything OK
blocked on Motherland (lenght 3:32)
track changed (Believe - lenght 3:41) but timeline remains on previous song (Motherland)
Timeline and playback stopped at 3:32
Manually skipped to next song. Timeline on Believe but no playback and timeline blocked on 0:00
Skipped to Next Track everything OK
Thanks for sending us those timestamps. I haven’t seen a new report come in yet, but hopefully next time you boot your Core it will come through, otherwise we may need to use the manual log method once more. Please let me know when you have booted up the Core and I would double check, thanks!
Good morning @noris
(I don’t know your local time but here is morning )
9:02 AM on 9/6/19
Rebooted Roon and then stopped it to copy Roon Logs
9:10 AM on 9/6/19
I will be far from home till monday morning but in the meantime, Roon will be always on. Linn DSM off.
Anyway, I manually saved Roon logs.in which i think you can find what happened starting from 5:42 PM on 09/05/19 (my previous mail).
Here the link to the new zipped file on my Dropbox.