Loading album and artists shows moving Roon icon indefinitely

Support
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Hello @Mark_Kelly1,

Apologies for the delayed response here. Playlists should be saved in Roon backups and restored once a backup is restored, it’s very strange that this has not been your experience.

I am wondering if there could be some underlying issue on the ROCK causing these issues, the behavior you’ve noted can sometimes be a side effect of a corrupted hard drive or other aspects hardware failing.

To test for this issue, would it be possible for you to temporarily use a fresh database on the ROCK and let me know if you experience any of the previous issues? You can set your current database aside by using these instructions:

  • Create a Backup of your current Roon Database
  • Stop RoonServer from running in ROCK’s WebUI
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart the Roon App to generate a new Roon folder

Thanks,
Noris

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A post was split to a new topic: Where is Roon’s Database Held?